Processing Assistant IV (WIC)

Johnston County•Johnston County Public Health Department, NC

About The Position

Johnston County Public Health Department’s WIC Division is hiring a full-time Processing Assistant IV. The position provides clerical and participant-support services for the Women, Infants and Children (WIC) Program, including processing applications, issuing food benefits, providing education, supporting appointments and outreach, and assisting with program operations. The role travels within Johnston County to satellite clinics or other outreach activities and is responsible for following WIC and Health Department policies and procedures. Bilingual skills are preferred.

Requirements

High school graduation.
At least two years of office assistant or secretarial experience, with demonstrated possession of the required knowledge, skills, and abilities, or an equivalent combination of training and experience.
Significant knowledge of office or work-unit procedures, methods, and practices.
Ability to use correct grammar, vocabulary, spelling, and office terminology to compose or proofread correspondence, reports, and other materials.
Significant knowledge of accounting procedures and mathematics and their application in the work environment.
Ability to learn and independently apply laws and departmental rules and regulations covering programs and services.
Ability to review and process information to determine conclusions, actions, or compliance with applicable laws, rules, or regulations.
Ability to apply work-related formulas or mathematical calculations.
Ability to record, compile, summarize, and perform basic analysis of data.
Ability to work independently with people courteously and tactfully in public-contact duties that may be sensitive in nature.

Nice To Haves

Bilingual skills.
Ability to supervise and coordinate the work of other staff, student workers, or volunteers.

Responsibilities

Work in the NC Crossroads computer system.
Initiate WIC applications by determining applicants’ financial, residential, and categorical eligibility.
Educate participants on using the eWIC card and WIC benefits.
Issue food benefits.
Complete voter registration duties for eligible parents, guardians, and caretakers.
Perform lab tasks, including measuring weight, length, or height and conducting finger pricks to check hemoglobin levels.
Answer and return phone calls.
Provide low-risk nutrition education to designated participants.
Make and reschedule appointments and make reminder calls for future appointments.
Assist with transferring participants into the local agency.
Assist with outreach efforts.
File, copy, and prepare information for mailings to participants.
Assist the Vendor Manager with store monitoring.
Travel within Johnston County to satellite clinics or other outreach efforts.
Ensure compliance with WIC and Health Department policies and procedures.