Process Lead - Fresh Grocery, Philadelphia, #1463

Gopuff•Philadelphia, PA

11d

About The Position

Gopuff is seeking a Fresh Grocery Process Lead for its Operations team. Reporting to the Site Leader or Manager, the Process Lead is part of the leadership team and oversees the accurate, safe, and timely receiving, picking, packing, and loading of fresh products onto delivery trucks. During the shift, the role leads the day-to-day work and performance of Fresh Grocery Operations Associates across inbound and outbound operations, coaching and motivating the team with a focus on freshness, food safety, and on-time truck departures. The Process Lead directs shift activities, assigns labor, escalates site issues, supports associate training, and may work directly in the operating path during coverage gaps or low-volume periods. The role oversees fresh, refrigerated, and frozen product receiving; maintains cold-chain standards and inventory rotation; coordinates order preparation and truck loading; manages returns; and owns on-shift food safety, sanitation, quality, and inventory practices. The role also troubleshoots operational defects and supports performance objectives and site initiatives. The position requires working in cooler and freezer environments and performing physical activities such as standing, pushing, pulling, squatting, bending, reaching, walking, and lifting up to 49 pounds. Fluid scheduling and weekend or holiday availability may be needed based on business requirements. Philadelphia compensation is $18.80 per hour.

Requirements

At least 2 years of internal Gopuff experience.
At least 2 years of leadership experience in grocery, retail, warehouse/distribution, military, restaurant, or an equivalent setting.
At least 1 year of experience improving processes and efficiencies.
Ability to work fluid schedules, be available during peak receiving and truck departure hours, and support the facility on weekends and/or holidays as needed by the business.
Team-oriented mentality.
Ability to work in cooler and freezer environments for long stretches.
Ability to stand, bend, reach, and walk during shifts.
Ability to lift up to 49 pounds.

Nice To Haves

Experience with fresh or perishable products, cold chain, or food handling.
ServSafe or food handler certification.
Forklift or powered pallet jack experience.
Professional fluency in Spanish.

Responsibilities

Direct associate activities across receiving, picking, packing, and truck loading during the shift.
Assign labor across inbound and outbound operations to meet receiving windows and truck departure times.
Escalate site issues in real time to Site Leadership, Regional Leadership, and Live Monitoring.
Ensure the OA team completes open and close checklists and prepare the next shift for success.
Develop and train new associates on fresh receiving, cold chain, pick/pack, and loading standards when Site Leadership is unable to be on shift.
Support the team in the operating path during coverage gaps, using carts, pallet jacks, dollies, and other equipment.
Oversee unloading and receiving fresh, refrigerated, and frozen deliveries against purchase orders or invoices, and resolve vendor discrepancies.
Decide whether to accept or reject product that fails temperature, quality, damage, or code-date checks.
Maintain the cold chain from dock to cooler or freezer while minimizing dock dwell time.
Enforce FIFO/FEFO rotation and correct put-away by temperature zone.
Receive inbound product and complete ICQA during low-volume or minimum-staffed periods.
Plan and sequence picking and packing so each route is staged and ready before its truck departs.
Ensure orders are packed by temperature zone with the correct totes, liners, insulation, and ice packs or dry ice.
Oversee staging, load building, and truck loading by route, and verify load accuracy before departure.
Coordinate with drivers and carriers on arrival, loading, and departure times, and manage late or missed trucks.
Pick and pack orders during low-volume or minimum-staffed periods.
Manage returns and unloaded product, deciding what should be re-shelved or disposed of under food safety rules.
Own on-shift food safety and sanitation standards, including temperature logs for coolers, freezers, and trucks.
Conduct damage and expiry process audits and lead fresh-product shrink reduction.
Run shelf moves for reorganization and backstock in cooler, freezer, and ambient areas.
Execute site projects and initiatives, including audit counts, new-hire onboarding, and food safety and cleanliness audits.
Assist in meeting performance objectives for labor management, receiving accuracy, pick and pack accuracy, on-time truck departures, inventory accuracy, shrink, and bottlenecks.
Troubleshoot and identify root causes of shift defects such as mispacks, temperature excursions, short loads, and late departures.
Complete additional assigned duties based on business needs.