Process Lead - Fresh Grocery, Philadelphia, #1463

Gopuff•Philadelphia, PA

10d

About The Position

Gopuff is seeking a Fresh Grocery Process Lead for its Operations team. Reporting to the Site Leader or Manager, this role is part of the site leadership team and leads the day-to-day work and performance of Fresh Grocery Operations Associates across inbound and outbound operations during a shift. The Process Lead ensures fresh product is received, picked, packed, and loaded accurately, safely, and on time, with emphasis on freshness, food safety, and on-time truck departures. The role oversees fresh, refrigerated, and frozen receiving; product quality and temperature checks; cold-chain practices; inventory rotation and put-away; order picking and packing; route staging and truck loading; and food safety, sanitation, and inventory processes. The Process Lead assigns labor, coaches and trains associates, coordinates with drivers and carriers, troubleshoots shift defects, and supports operations directly during low-volume periods or staffing gaps. The position requires working in cooler and freezer environments and may include weekend or holiday support as business needs require.

Requirements

At least 2 years of internal Gopuff experience.
At least 2 years of leadership experience in grocery, retail, warehouse/distribution, military, restaurant, or an equivalent field.
At least 1 year of experience improving processes and efficiencies.
Comfort working in cooler and freezer environments for extended periods.
Ability to work fluid schedules, be available during peak receiving and truck departure hours, and support the facility on weekends and/or holidays as needed.
Team-oriented mentality.
Ability to stand, bend, reach, and walk during shifts.
Ability to lift up to 49 pounds.

Nice To Haves

Experience with fresh or perishable products, cold chain, or food handling is highly preferred.
ServSafe or food handler certification is highly preferred.
Forklift or powered pallet jack experience is a plus.
Professional fluency in Spanish is preferred.

Responsibilities

Direct and coordinate associate activities across receiving, picking, packing, and truck loading during the shift.
Assign labor across inbound and outbound operations to meet receiving windows and truck departure times.
Escalate site issues to Site Leadership, Regional Leadership, and Live Monitoring in real time.
Ensure the OA team completes open and close checklists and prepare the next shift for success.
Develop and train new associates on fresh receiving, cold-chain, pick/pack, and loading standards when Site Leadership is unable to be on shift.
Support operational work during coverage gaps, using carts, pallet jacks, dollies, and other equipment as needed.
Oversee unloading and receiving of fresh, refrigerated, and frozen deliveries against purchase orders or invoices, and resolve vendor discrepancies.
Decide whether to accept or reject products that fail temperature, quality, damage, or code-date checks.
Maintain the cold chain from dock to cooler or freezer and minimize time products spend on the dock.
Enforce FIFO/FEFO rotation and correct put-away by temperature zone.
Receive inbound product and complete ICQA during low-volume or minimum-staffed periods.
Plan and sequence picking and packing so routes are staged and ready before truck departure.
Ensure orders are packed by temperature zone with appropriate totes, liners, insulation, and ice packs or dry ice.
Oversee staging, load building, and truck loading by route, and verify load accuracy before departure.
Coordinate with drivers and carriers on arrival, loading, and departure times, and manage late or missed trucks.
Pick and pack orders during low-volume or minimum-staffed periods.
Manage returns and unloaded product, determining whether items should be re-shelved or disposed of under food safety rules.
Own food safety and sanitation standards during the shift, including temperature logs for coolers, freezers, and trucks.
Conduct damage and expiry process audits and lead shrink reduction for fresh products.
Run shelf moves for reorganization and backstock in cooler, freezer, and ambient areas.
Execute site projects and initiatives, including audit counts, new-hire onboarding, and food safety and cleanliness audits.
Assist in meeting performance objectives involving labor management, receiving accuracy, pick and pack accuracy, on-time truck departures, inventory accuracy, shrink, and bottlenecks.
Troubleshoot and identify root causes of shift defects such as mispacks, temperature excursions, short loads, and late departures.
Complete additional assigned duties based on business needs.