Process Improvement Specialist II

Tahoe Forest Health System•Truckee, CA

11d

About The Position

Under the supervision of the Director Process Improvement, the Process Improvement Specialist II supports a culture of continuous improvement across the health system through coaching, facilitation, training, and improvement project support. The role partners with frontline staff and leaders to apply the Tahoe Forest process improvement approach and improve processes, outcomes, and the experience of patients, staff, physicians, and the community. It leads complex improvement initiatives, facilitates strategic problem-solving, delivers improvement education, and supports adoption of the approach through coaching, mentoring, and change leadership. The position provides leadership coaching and consultation, facilitates strategic and cross-functional improvement work, builds organizational capability through education and coaching, and guides leaders and teams in measurement and performance monitoring. It promotes continuous improvement, learning, collaboration, and accountability while complying with system policies, procedures, and regulatory requirements. The position has no supervisory responsibilities.

Requirements

Bachelor’s degree and 5 or more years of relevant experience.
Knowledge of at least one structured improvement methodology, such as Lean, Lean Six Sigma, or Model for Improvement.
Demonstrated experience applying and coaching others in a structured improvement methodology.
Strong leadership coaching and facilitation skills.
Experience designing, facilitating, adapting, or evaluating learning experiences.
Ability to influence and build credibility with people at all levels of an organization.
Strong written and verbal communication skills.
Strong conflict management and mediation skills.
Strong collaboration and relationship-building skills.
Strong project management experience.
Ability to guide teams in selecting, interpreting, and using data to drive improvement.
Ability to manage multiple strategic initiatives and competing priorities.
Ability to document and measure results.

Nice To Haves

Lean Six Sigma Black Belt, or equivalent education and experience in a structured improvement methodology.
Strong financial analysis and decision support skills.

Responsibilities

Coach frontline staff through leaders in applying the Tahoe Forest improvement approach.
Partner with leaders to identify improvement opportunities, define goals, select methods, and sustain results.
Consult on improvement strategy, team effectiveness, implementation planning, and change leadership.
Develop leaders’ capability to lead continuous improvement in their areas of responsibility.
Lead complex cross-functional and strategic improvement initiatives.
Facilitate current-state assessments, future-state design, improvement planning, implementation, and sustainment activities.
Guide teams in applying improvement methodologies, tools, and change management practices.
Support leaders in identifying barriers, managing stakeholder engagement, and achieving desired outcomes.
Serve as a lead facilitator for organizational improvement education programs and deliver training and coaching across the health system.
Support the development, implementation, evaluation, and ongoing improvement of education programs, tools, and learning resources.
Coach and mentor improvement staff, champions, and learners.
Promote consistent and standardized application of improvement methods, tools, and practices across the organization.
Help develop internal improvement capability by supporting others in applying and teaching the Tahoe Forest improvement approach.
Guide leaders and teams in selecting and using data and measures.
Partner with leaders and Business Intelligence on measurement plans and performance monitoring.
Coach teams in interpreting performance data and using it to inform decisions.
Assist leaders in evaluating improvement effectiveness and sustainment.
Foster a culture of continuous improvement, learning, collaboration, and accountability.
Demonstrate System Values and comply with System policies, procedures, and regulatory requirements.
Perform other duties as assigned.