Process Improvement Specialist

Pacific Federal Management•Hagatna, GU

18h

About The Position

Pacific Federal Management (PFM) is seeking a highly motivated and detail-oriented Process Improvement Specialist for its Business Strategy and Process Management Department in Guam. The specialist will help execute company strategy by identifying and implementing process improvements that advance operational excellence. This role analyzes workflows, identifies bottlenecks, streamlines processes, and leads cross-functional transformation projects.

Requirements

Bachelor’s degree in Business Administration, Operations Management, or a related field.
At least 3 years of experience in process improvement, operational excellence, business process management, or business analysis.
Working knowledge of Lean, Six Sigma, or other continuous improvement methods.
Working knowledge of workflow automation tools such as Microsoft Power Automate.
Proficiency in process mapping methods such as BPMN or swimlane diagrams, and tools such as Visio or Lucidchart.
Experience leading cross-functional projects from planning through implementation.
Understanding of change management principles and experience supporting adoption of new processes.
Strong facilitation, documentation, and written communication skills.
Ability to build relationships and influence stakeholders at all levels without direct authority.

Nice To Haves

Lean Six Sigma Green Belt or higher.
Change management or project management certification, such as Prosci or PMP.
Experience in construction, government contracting, or professional services.

Responsibilities

Lead process improvement initiatives from discovery through implementation, prioritizing initiatives that address gaps against strategic goals and OKRs.
Map current-state processes to identify inefficiencies, bottlenecks, redundancies, and risks, and design improved future-state processes.
Create new processes and redesign or optimize existing processes using Business Process Management methods.
Define success metrics for each initiative and track post-implementation results to confirm targets have been achieved.
Lead company-wide and cross-functional transformation projects, including scope, work plans, milestones, stakeholder coordination, and status reporting.
Partner with the Business Performance Specialist to diagnose root causes of lagging or missed goals and determine where process change is needed.
Work with department heads as change champions and support communication, training, and adoption to sustain changes.
Coordinate with the Data Analytics department on analytical and system support for change initiatives, including automation opportunities.
Develop and maintain standard operating procedures, process maps, and work instructions.
Build and manage a central, up-to-date process library that employees can easily access.
Drive process standardization across departments to improve consistency, quality, and compliance.
Facilitate process mapping sessions, improvement workshops, and root cause analysis sessions.
Provide input to corporate strategy development and department strategy alignment.