Process Improvement Specialist

Tahoe Forest Health System • Truckee, CA

6d

About The Position

Under the supervision of the Director Process Improvement, the Process Improvement Specialist supports a culture of continuous improvement across the health system through coaching, facilitation, training, improvement project support, and administration. The role partners with frontline staff and leaders to apply the Tahoe Forest process improvement approach to improve processes, outcomes, and the experience of patients, staff, physicians, and the community. The specialist serves as an improvement coach and facilitator, helping teams build problem-solving capability while supporting improvement measurement, project tracking, and organizational learning.

Requirements

• Bachelor's degree and 6 months to 1 year of relevant experience.
• Knowledge of at least one structured improvement methodology, such as Lean, Lean Six Sigma, or the Model for Improvement.
• Experience in coaching and facilitation.
• Ability to deliver training.
• Team-building skills.
• Strong written and verbal communication skills.
• Strong conflict management and mediation skills.
• Strong collaboration and relationship-building skills.
• Project management experience.
• Ability to interpret and communicate basic performance measures and improvement data.
• Ability to document and measure results.

Nice To Haves

• Lean Six Sigma Green Belt, or equivalent education and experience in a structured improvement methodology.
• Basic financial analysis and decision support skills.

Responsibilities

• Coach staff, leaders, and teams in applying the Tahoe Forest improvement approach and building problem-solving capability and continuous improvement practices.
• Help teams select and apply appropriate improvement methodologies and tools to address operational challenges.
• Facilitate improvement events, workshops, and structured problem-solving activities, including planning, execution, and follow-through.
• Guide teams through process mapping, root cause analysis, improvement testing, implementation planning, and sustainment.
• Promote engagement, accountability, and ownership for improvement within operational teams.
• Deliver improvement education and training through workshops, onboarding, learning sessions, and improvement events.
• Adapt training and coaching to learners with varying levels of improvement experience.
• Support the development and ongoing engagement of process improvement champions and other learners.
• Reinforce standardized improvement practices, tools, and learning across departments.
• Assist leaders and teams in identifying meaningful measures for evaluating improvement efforts.
• Partner with department leadership and Business Intelligence to obtain, track, interpret, and communicate performance data.
• Support teams in using data to monitor progress, evaluate results, and inform decisions.
• Maintain project documentation, action plans, dashboards, and reporting tools.
• Coordinate improvement activities, meetings, follow-up actions, and project communications.
• Support organizational improvement reporting, project tracking systems, and status updates.
• Provide basic project management and activity-tracking support for strategic improvement initiatives.
• Foster continuous improvement, learning, collaboration, and accountability.
• Demonstrate System Values and comply with System policies, procedures, and regulatory requirements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level