Process Improvement Leader - Operations

THE EMPIRE LIFE INS. CO•Kingston, ON

1d•Hybrid

About The Position

Empire Life is looking to hire a Process Improvement Leader to join our Operations team! We are actively seeking candidates to fill a current, open position. This role offers the opportunity to join a transforming business that emphasizes innovation and industry-leading technology. The environment supports work-life balance and strives to provide a supportive work environment that allows employees to achieve both personal and professional goals. You will get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole. With a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.

Requirements

1-3 years of experience in areas such as: Data Science, Analytics, Visualization & Artificial Intelligence, Process Design & Systems Thinking, Digital Development Programming, Project Management, Product Management or Product Operations, Operations Management, Client Management, Or other relevant fields
Strong leadership abilities
High self-initiative and ownership of projects
Adaptable and flexible
Fast learner with excellent critical thinking, listening and problem solving skills
Data driven mindset
Excellent communication and collaboration skills
Customer focused and ability to learn/understand a user journey
Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
Strategic inquiry/influence and critical thinking
A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.

Responsibilities

Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams while using data to monitor results.
Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.
Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
Improve Customer Experience: Creatively improve customer experiences by using data, journey mapping and stakeholder input.
Problem Solve to Drive Change: Solve new and ongoing challenges, adapting to business goals, needs and constraints.

Benefits

Hybrid work model
Competitive salaries with annual pay increases
Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.
A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account
Flexible work arrangements and an annual allotment of personal health days.
Four weeks annual vacation from hire date
A defined contribution pension plan with generous employer matching
Top up programs for parental leave and compassionate leave
Employer-sponsored wellness and recognition programs
A cash employee referral program