Business Process Improvement Leader

First Quality • Lewistown, PA

1d • Hybrid

About The Position

First Quality is a family-owned company with over 35 years of history, growing into a group of companies employing over 5,000 team members. We maintain our family values and entrepreneurial spirit across our corporate offices and manufacturing campuses in the U.S. and Canada. We produce personal care and household products, as well as certain raw materials and components. Guided by our values of humility, unity, and integrity, we use advanced technology and innovation to drive growth. We offer a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®. We are seeking a Business Process Improvement Leader for our First Quality Products Company located in McElhattan, PA, with potential bases in Central PA or Macon, GA. This role is responsible for identifying, designing, and implementing process enhancements to improve efficiency, quality, and cost-effectiveness. The leader will harmonize best practices, drive standardization, and ensure alignment with strategic business objectives. A primary focus will be applying Lean, Six Sigma, and other continuous improvement methodologies to streamline workflows, eliminate waste, and optimize cross-functional processes. The role requires strong analytical skills, a deep understanding of operational processes, and the ability to lead change through collaboration, coaching, and data-driven decision-making. This position will require frequent travel to our Absorbent Hygiene companies.

Requirements

• Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or related field; advanced degree preferred.
• ASQ or equivalent Lean / Six Sigma Black Belt certification required
• Minimum 7 years of experience in process improvement, operational excellence, or industrial engineering.
• Proven track record of leading successful process improvement initiatives in manufacturing or complex business environments.
• Expertise in process mapping, statistical analysis tools (e.g., Minitab, JMP), and digital analytics platforms.
• Strong analytical and problem-solving skills, with proven root cause analysis capabilities.
• Exceptional communication skills, adept at working with both technical teams and business stakeholders.
• Solid project management skills, able to manage multiple initiatives simultaneously.
• Ability to coach, benchmark, and work closely with different sites and operations.
• Data-driven, disciplined, objective, and detail-oriented.
• Passion for continuous improvement and operational excellence.
• Consulting skills (developing relationships, diagnosis, feedback, and enrolling leadership teams to take action).

Nice To Haves

• Experience with Manufacturing 4.0 concepts, digital process optimization, and automation integration desirable.
• Knowledge of regulatory standards (ISO 9001, FDA) desirable.

Responsibilities

• Establish process improvement goals, objectives, and overall strategy for the division.
• Conduct comprehensive assessments of current business processes to identify inefficiencies and improvement opportunities.
• Design and deploy Lean, Six Sigma, and other process optimization methodologies to enhance operational performance.
• Collaborate with cross-functional teams to map processes, identify bottlenecks, and develop solutions.
• Partner with IT, engineering, and operations to integrate digital tools and automation into process improvement initiatives.
• Develop and manage process improvement project roadmaps, budgets, and timelines.
• Create and maintain documentation for standardized processes, procedures, and best practices.
• Facilitate workshops and training sessions to build process improvement capability across the organization.
• Establish metrics and KPIs to measure process performance and improvement impact.
• Monitor and report progress on process improvement initiatives to leadership.
• Champion a culture of continuous improvement and operational excellence.
• Supports and promotes safe practices and environmental commitments in alignment with company policies and compliance requirements.
• Additional duties as required.

Benefits

• Competitive base salary and bonus opportunities
• Paid time off (three-week minimum)
• Medical, dental and vision starting day one
• 401(k) with employer match
• Paid parental leave
• Child and family care assistance (dependent care FSA with employer match up to $2500)
• Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
• Tuition assistance
• Wellness program with savings of up to $4,000 per year on insurance premiums

What This Job Offers

• Job Type: Full-time
• Career Level: Senior