Process Improvement Analyst I - Patient Safety and Quality

Hackensack Meridian Health•Hackensack, NJ

13d

About The Position

The Process Improvement Analyst I directs and coordinates hospital quality improvement activities and projects to foster continuous process improvement. The role collects, analyzes, and reports data for key quality and performance indicators; identifies improvement opportunities across organizational levels; structures improvement efforts to meet targeted goals; and establishes measurement systems to monitor performance. The analyst develops performance improvement tools, dashboards, and graphs for leadership and supports implementation and sustainability strategies as the organization works toward becoming a Highly Reliable Organization (HRO). The position performs detailed data analysis and reporting, develops data collection and evaluation tools, documents process flows and gaps, and uses process improvement and analytical methods to support clinical quality, operational efficiency, and service delivery. It also supports HRO strategy development and implementation, communicates findings and project status to stakeholders, and protects patient and other sensitive information in compliance with HIPAA and corporate IT security standards.

Requirements

Bachelor's degree in healthcare, business, engineering, or a related field.
At least 1–3 or more years of experience in healthcare quality and process improvement.
Excellent written and verbal communication skills.
Ability to work as part of a team.
Proficient computer skills, including Google Suite and/or Microsoft Office platforms.
Strong analytical skills and ability to thrive in a fast-paced team environment while delivering high-quality solutions.
Ability to collaborate exceptionally with nursing, ancillary, and physician teams.

Nice To Haves

Master's degree in healthcare, business, engineering, or a related field.
Experience in analytics, implementation science, statistical analysis, project management, or performance improvement.
Six Sigma Lean Black Belt Professional certification.

Responsibilities

Accurately collect, analyze, and proofread information from valid sources to ensure data integrity and produce clear, error-free, user-friendly reports.
Design, develop, and modify database forms and reports to meet user-specific data capture and information retrieval needs.
Manage and perform in-depth data analysis for clinical quality improvement and other key projects, delivering accurate findings on time.
Document process flows, gaps, and actions for improvement initiatives.
Apply performance improvement tools such as cause-effect diagrams, flow charts, and brainstorming, as well as analytical tools such as control charts, histograms, run charts, and financial analyses, in coordination with the Quality Improvement Specialist and Patient Safety and Quality leadership.
Develop and edit presentation materials and take on assignments that support the Department of Patient Safety and Quality.
Develop custom reports, programs, and files to support data analysis and presentation.
Assist leadership with developing and implementing hospital-level HRO strategies.
Protect the security and confidentiality of patient information and other sensitive data, complying with HIPAA and corporate IT security standards.
Apply awareness of project issues when evaluating and interpreting data to improve analytical outcomes.
Develop data collection and evaluation tools, analyze data, and establish key performance metrics to identify opportunities to improve patient care and monitor performance.
Participate in prioritizing business processes and technology-driven projects, collaborating with leadership to improve clinical outcomes, operational efficiency, and service delivery.
Use systematic thinking and anticipate cross-organizational consequences of actions and decisions.
Perform ad hoc analysis to support strategy and evaluate performance.
Communicate with stakeholders, including senior management, and meet regularly with project champions to provide project updates.
Work with process owners and project champions to drive results, using effective mediation, negotiation, communication, and presentation skills.
Develop and present reports on process findings, data analysis, and recommendations, and communicate project status to hospital audiences in coordination with the Patient Safety Quality Team.
Perform other duties and projects as assigned.
Adhere to HMH organizational competencies and standards of behavior.