Procedural Support Assistant - Radiology - PSA

Mayo Clinic • Rochester, MN

9d • $22 - $30

About The Position

The Procedural Support Assistant is an integral member of the procedural team. The role provides patients with support and information before procedures, instructs patients and assists the proceduralist during procedures, and provides postoperative support and information. Responsibilities also include reporting, specimen and biopsy orders and management, obtaining vital signs, room turnaround and cleaning, and supply management as delegated by appropriate procedural team members. The assistant supports other aspects of patient care, including patient visits, and helps health care providers by anticipating and responding to patient needs and requests from the health care team. The role also transports patients to and from the department.

Requirements

• High school diploma or GED.
• One year of patient care experience, which may include desk operations specialist, nursing assistant, patient care assistant, or licensed practical nurse duties.
• One year of customer service experience, such as administrative, physician's office, or appointment scheduling experience.
• Computer skills, including Windows-based applications and intranet/internet use, and the ability to keyboard and navigate multiple applications.
• Ability to work independently, be goal-directed, and maintain strong organizational skills.
• Ability to multitask without compromising quality.
• Strong verbal and written communication skills, including telephone etiquette, face-to-face interactions, and electronic communications.
• Ability to communicate credibly and confidently with individuals and small groups.
• Ability to handle difficult situations, remain calm under stress, manage emotional situations, show empathy, and maintain positive communication in a rapidly changing environment.
• Ability to develop innovative and creative solutions to problems.
• Friendly, positive attitude, energy, and drive in performing daily responsibilities.
• Flexibility and ability to adapt to a changing work environment and maintain job-related skills and activities.
• Willingness to adjust work schedules in response to department or clinical needs.
• Valid BLS (Basic Life Support) certification within 90 days after the start date; acceptable certifications include American Heart Association/Heartcode BLS, Military Training Network, or Red Cross CPR/AED for Professional Rescuers and Health Care Providers.
• Additional specialty certification or training as required by the work area.

Nice To Haves

• Exposure to an electronic health record is preferred.

Responsibilities

• Provide patient support and information prior to procedures.
• Instruct patients and assist the proceduralist during procedures.
• Provide postoperative support and information.
• Complete reporting and manage specimen and biopsy orders.
• Obtain vital signs.
• Turn around and clean rooms.
• Manage supplies as delegated by appropriate procedural team members.
• Assist with other aspects of patient care, including patient visits.
• Anticipate and respond to patient needs and requests from the health care team.
• Transport patients to and from the department.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Competitive compensation.
• Comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED