Procedural Support Assistant - Radiology - PSA

Mayo Clinic • Rochester, MN

9d • $22 - $30

About The Position

The Procedural Support Assistant is an integral member of the procedural team, providing patient support and information before procedures, instructing patients, and assisting the proceduralist during procedures. The role includes postoperative support and information reporting, specimen and biopsy order management, obtaining vital signs, room turnaround and cleaning, and managing supplies as delegated by appropriate procedural team members. The assistant also supports other aspects of patient care, including patient visits, helps health care providers anticipate and respond to patient needs and care-team requests, and transports patients to and from the department.

Requirements

• High school diploma or GED.
• One year of patient care experience, which may include work as a desk operations specialist, nursing assistant, patient care assistant, or licensed practical nurse.
• Alternatively, a high school diploma or GED and one year of customer service experience, such as administrative work, physician's office work, or appointment scheduling.
• Computer skills, including Windows-based applications and intranet/internet use, and the ability to keyboard and navigate multiple applications.
• Ability to work independently, be goal-directed, and demonstrate strong organizational skills.
• Ability to multitask without compromising quality.
• Strong verbal and written communication skills, including proper telephone etiquette, face-to-face interactions, and electronic communications.
• Ability to communicate credibly and confidently with individuals and small groups.
• Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy, and maintain positive communication in a rapidly changing environment.
• Ability to develop innovative and creative solutions to problems.
• Friendly, positive attitude, energy, and drive in performing daily responsibilities.
• Flexibility and ability to adapt to a changing work environment, including ongoing maintenance of job-related skills and activities.
• Willingness to adjust work schedules in response to department or clinical needs.
• Valid BLS certification required within 90 days after the start date. Acceptable certifications include American Heart Association/Heartcode BLS, Military Training Network, or Red Cross CPR/AED for Professional Rescuers and Health Care Providers.
• Internal applicants should attach their three most recent performance appraisals.

Nice To Haves

• Exposure to an electronic health record.
• Additional specialty certification or training as required by the work area.

Responsibilities

• Provide patient support and information prior to procedures.
• Instruct patients and assist the proceduralist during procedures.
• Provide postoperative support and information reporting.
• Manage specimen and biopsy orders.
• Obtain vital signs.
• Turn around and clean rooms.
• Manage supplies as delegated by appropriate procedural team members.
• Assist with other aspects of patient care, including patient visits.
• Support health care providers by anticipating and responding to patient needs and requests from the health care team.
• Transport patients to and from the department.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• Health Savings Account and Flexible Spending Accounts for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED