Procedural Support Assistant - Gynecology/Urogynecology - PSA

Mayo Clinic • Rochester, MN

12d • $22 - $30

About The Position

The Procedural Support Assistant (PSA) is an integral member of the ambulatory procedural care team, supporting patients, providers, and nursing staff throughout the patient-care experience. The role includes preparing procedure rooms, setting up rooms, supporting efficient turnover and cleaning between patients, assisting providers and nursing staff during procedures, and maintaining procedural supplies and equipment.

The PSA works collaboratively with the interdisciplinary team to anticipate and respond to patient and team needs, help maintain efficient clinic and procedural workflows, and contribute to a positive patient experience through service, communication, and teamwork. Duties include providing patients with support and information before procedures, instructing patients and assisting proceduralists during procedures, supporting patients after procedures, handling specimen and biopsy orders and management, obtaining vital signs, cleaning and turning over rooms, and managing supplies as delegated by appropriate procedural team members. The PSA also assists with other aspects of patient care, supports health care providers by anticipating patient needs, and transports patients to and from the department.

Requirements

• High school diploma or GED.
• One year of patient care experience; possible experience includes desk operations specialist, nursing assistant, patient care assistant, or licensed practical nurse duties.
• One year of customer service experience, such as administrative work, physician's office work, or appointment scheduling.
• Computer skills, including Windows-based applications and intranet/internet use, and ability to keyboard and navigate multiple applications.
• Ability to work independently, be goal-directed, and maintain strong organizational skills.
• Ability to multitask without compromising quality.
• Effective verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications.
• Ability to communicate credibly and confidently with individuals and small groups.
• Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy, and maintain positive communication in a rapidly changing environment.
• Ability to develop innovative and creative solutions to problems.
• Friendly, positive attitude, with energy and drive in daily responsibilities.
• Flexibility and ability to adapt to a changing work environment and maintain job-related skills and activities.
• Willingness to adjust work schedules in response to department or clinical needs.
• Maintain Basic Cardiac Life Support (BCLS) competency.
• Additional specialty certification or training as required by the work area.

Nice To Haves

• Exposure to electronic health records.

Responsibilities

• Prepare procedure rooms and ensure appropriate room set-up.
• Support efficient room turnover and clean rooms between patients.
• Assist providers and nursing staff during procedures.
• Maintain procedural supplies and equipment; manage supplies as delegated by appropriate procedural team members.
• Work collaboratively with the interdisciplinary team to anticipate and respond to patient and team needs and support efficient clinic and procedural workflows.
• Provide patient support and information before procedures and postoperative support and information.
• Instruct patients and assist the proceduralist during procedures.
• Handle specimen and biopsy orders and management.
• Obtain vital signs.
• Assist with patient visits and other aspects of patient care.
• Transport patients to and from the department.
• Contribute to a positive patient experience through exceptional service, communication, and teamwork.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED