Procedural Support Assistant - Gynecology/Urogynecology - PSA

Mayo Clinic • Rochester, MN

12d • $22 - $30

About The Position

The Procedural Support Assistant (PSA) is an integral member of the ambulatory procedural care team, supporting patients, providers, and nursing staff throughout the patient care experience. The PSA prepares procedure rooms, ensures appropriate room setup, supports efficient room turnover and cleaning between patients, assists providers and nursing staff during procedures, and maintains procedural supplies and equipment.

Working collaboratively with the interdisciplinary team, the PSA anticipates and responds to patient and team needs, supports efficient clinic and procedural workflows, and contributes to a positive patient experience through service, communication, and teamwork. The role includes providing patients with pre-procedure support and information, giving patient instruction, assisting the proceduralist during procedures, and providing postoperative support and information. Duties also include specimen and biopsy orders and management, obtaining vital signs, room turnaround and cleaning, supply management delegated by procedural team members, assisting with other aspects of patient care and visits, and transporting patients to and from the department.

Requirements

• High school diploma or GED.
• One year of patient care experience; examples may include desk operations specialist, nursing assistant, patient care assistant, or licensed practical nurse duties.
• One year of customer service experience, such as administrative work, physician's office work, or appointment scheduling.
• Computer skills, including Windows-based applications and intranet/internet use, with the ability to keyboard and navigate multiple applications.
• Ability to work independently, be goal-directed, and demonstrate strong organizational skills.
• Ability to multitask without compromising quality.
• Strong verbal and written communication skills, including telephone etiquette, face-to-face interactions, and electronic communications.
• Ability to communicate credibly and confidently with individuals and small groups.
• Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy, and maintain positive communication in a rapidly changing environment.
• Ability to develop innovative and creative solutions to problems.
• Friendly, positive attitude, energy, and drive in performing daily responsibilities.
• Flexibility and ability to adapt to a changing work environment and maintain job-related skills and activities.
• Willingness to adjust work schedules in response to department or clinical needs.
• Maintain Basic Cardiac Life Support (BCLS) competency.
• Additional specialty certification or training as required by the work area.

Nice To Haves

• Exposure to an electronic health record.

Responsibilities

• Prepare procedure rooms and ensure appropriate room setup.
• Support efficient room turnover and clean rooms between patients.
• Assist providers and nursing staff during procedures.
• Maintain procedural supplies and equipment.
• Provide patients with support and information before procedures.
• Instruct patients and assist the proceduralist during procedures.
• Provide postoperative support and information.
• Handle specimen and biopsy orders and management.
• Obtain vital signs.
• Perform supply management as delegated by appropriate procedural team members.
• Assist with other aspects of patient care, including patient visits.
• Anticipate and respond to patient needs and requests from the health care team.
• Transport patients to and from the department.
• Collaborate with the interdisciplinary team to support efficient clinic and procedural workflows and a positive patient experience.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for eligible expenses.
• Competitive retirement package.
• Competitive compensation.
• Comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED