Probation Administration Assistant

Judicial Branch of Arizona in Maricopa County•Glendale, AZ

6d•$20 - $33•Onsite

About The Position

The Probation Administration Assistant provides administrative support to various areas of Adult Probation to help ensure smooth daily operations in the Adult Probation Department of the Judicial Branch of Arizona, Maricopa County. The department describes its mission as providing a safe, fair, and impartial forum for resolving disputes, enhancing access to services, and using innovative, evidence-based practices to improve community safety and public trust. The role performs clerical, case-management, customer-service, and office-support tasks. The work is performed in an office setting, and the employee may be reassigned to other Judicial Branch facilities throughout Maricopa County based on department needs. The position is non-exempt under the FLSA. The posted pay range is $20.25–$32.50 per hour; the expected entry pay range based on experience and equity is $21.77–$23.50 per hour.

Requirements

High school diploma or GED.
Two years of general clerical experience, or post-secondary education substituting for experience on a year-for-year basis.
Possess and maintain a valid Arizona Driver’s License at the time of hire.
Knowledge of administrative and clerical procedures and systems, including word processing, managing files and records, designing forms, and office procedures and terminology.
Knowledge of customer-service principles and processes, including assessing customer needs, meeting service-quality standards, and evaluating customer satisfaction.
Knowledge of case-flow management.
Knowledge of Office 365, including Word, Excel, Outlook, OneDrive, and SharePoint.
Typing with minimal errors.
Ability to operate office equipment, including fax machines, printer/copiers, computer terminals, and multi-line telephone systems.
Ability to support services provided to other departments and members of the public.
Effective time-management skills and ability to handle multiple tasks and interruptions.
Ability to accurately prepare and maintain records, files, and reports.
Ability to use computer equipment and software for paperwork, reports, email, telephone communication, Internet research, and other administrative tasks.
Ability to learn department-specific software.
Ability to adjust to changing circumstances and priorities, remain flexible, and take on other roles when necessary.
Ability to provide customers with clear explanations and directions verbally or in writing.
Ability to respond to customer inquiries and requests in a timely and complete manner and resolve issues at the lowest organizational level.
Ability to drive to meetings and trainings.

Nice To Haves

Knowledge and proficiency with iCIS and Microsoft Office software.
Bilingual in Spanish and English.
Experience in a legal or court environment.
Willingness to travel and provide coverage at other area offices.

Responsibilities

Provide administrative support to the department.
Distribute documents to appropriate sources.
Respond to inquiries regarding court cases and answer questions from the public and Judicial Branch staff.
Perform case-management functions, including reviewing case-status reports and researching cases.
Operate copier, printer, and fax machines as needed.
Maintain files and coordinate the file-storage system.
Perform other related duties and special projects as assigned.

Benefits

Generous paid time off and paid sick leave.
10 paid holidays.
Affordable medical, dental, and vision insurance.
Coverage by one of several State-sponsored retirement pension plans.
Employee assistance program and wellness incentives.
Optional life insurance, disability coverage, group legal plan, and pet insurance.
Potential eligibility for Public Service Loan Forgiveness for qualifying full-time Judicial Branch employees who meet other eligibility criteria.

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