Probation Administration Assistant

Maricopa County • Phoenix, AZ

4d • Onsite

About The Position

The Probation Administration Assistant provides administrative support to various areas of Adult Probation to ensure smooth daily operations in the Adult Probation Department of the Judicial Branch of Arizona, Maricopa County. The department is dedicated to providing a safe, fair, and impartial forum for resolving disputes, enhancing access to services, and using innovative, evidence-based practices to improve community safety and public trust.

The role includes supporting department operations, distributing documents, responding to inquiries about court cases, assisting the public and Judicial Branch staff, carrying out case-management functions, and maintaining files and file-storage systems. The position works in an office setting, and may be reassigned to other Judicial Branch locations in Maricopa County based on departmental needs. Other related duties and special projects may be assigned.

Requirements

• High school diploma or GED.
• Two years of general clerical experience, or post-secondary education substituted for experience on a year-for-year basis.
• Possess and maintain a valid Arizona Driver’s License at the time of hire.
• Knowledge of administrative and clerical procedures and systems, including word processing, records and file management, form design, and office procedures and terminology.
• Knowledge of customer-service principles and processes, including assessing customer needs, meeting service-quality standards, and evaluating customer satisfaction.
• Knowledge of case-flow management.
• Knowledge of Office 365, including Word, Excel, Outlook, OneDrive, and SharePoint.
• Ability to type with minimal errors.
• Ability to operate office equipment, including fax machines, printer/copiers, computer terminals, and multi-line telephone systems.
• Ability to support services provided to other departments and members of the public.
• Ability to manage time effectively while handling multiple tasks and interruptions.
• Ability to accurately prepare and maintain records, files, and reports.
• Ability to operate computer equipment and use software to complete paperwork, reports, email correspondence, telephone communication, Internet research, and other administrative tasks.
• Ability to learn department-specific software.
• Ability to adapt to changing circumstances and priorities, remain flexible, and take on other roles when necessary.
• Ability to provide customers with clear verbal or written explanations and directions.
• Ability to respond to customer inquiries and requests in a timely and complete manner and resolve issues at the lowest organizational level.
• Ability to drive to meetings and trainings.

Nice To Haves

• Knowledge and proficiency with iCIS and Microsoft Office software.
• Bilingual in Spanish and English.
• Experience in a legal or court environment.
• Willingness to travel and provide coverage at other area offices.

Responsibilities

• Provide administrative support to the department.
• Distribute documents to appropriate sources.
• Respond to inquiries regarding court cases and answer questions from the public and Judicial Branch staff.
• Perform case-management functions, including reviewing case-status reports and researching cases.
• Operate copier, printer, and fax machines as needed.
• Maintain files and coordinate the file-storage system.
• Perform other related duties and special projects as assigned.

Benefits

• Generous paid time off and paid sick leave.
• 10 paid holidays.
• Affordable medical, dental, and vision insurance.
• Coverage under one of several State-sponsored retirement pension plans.
• Employee assistance program and wellness incentives.
• Optional life insurance, disability coverage, group legal plan, and pet insurance.
• Eligible full-time employees who meet other program criteria may qualify for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED