Proactive Trust & Safety Lead - Investigations

Snap•Santa Monica, CA

5d•Hybrid

About The Position

Snap Inc. is seeking a Lead to join its growing Proactive Trust & Safety Operations team. This role involves conducting deep dive investigations into violations of Community Guidelines and Terms of Service, and supporting the larger Trust & Safety team as needed. The ideal candidate is able to remain calm under pressure, is excited about owning projects from start to finish, and will collaborate cross-functionally with Public Policy, Product, Legal, and Engineering teams. This role focuses on building and improving processes, and taking a hands-on, innovative approach to ensuring Snapchatters' safety.

Requirements

Bachelor’s degree or equivalent work experience
5+ years of experience working in technology, safety, or a related field
Comfort working within a content moderation environment
Ability to problem solve, both independently and with peers, and to structure ambiguous business challenges into actionable plans
Strong analytical skills, including working with large, complex data sets to solve business problems, and providing actionable business insights via data visualization software (Advanced Excel/Sheets, Looker, Grafana, etc.)
Experience using data querying languages, including SQL, to support investigative work
Background working effectively with cross-functional teams and management
Excellent verbal and written communication skills, and ability to communicate effectively and appropriately within all levels of the organization
Ability to prioritize, focus and thrive in a dynamic work environment, and to adapt to evolving business needs
Process driven individual with a proven track record of developing and implementing new processes and identifying opportunities to improve or build on existing processes
Great judgment and excellent leadership skills
Experience investigating criminality or abuse, on or off-line
Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product

Nice To Haves

1+ year(s) of people management experience

Responsibilities

Identify trends and patterns by reviewing, analyzing and synthesizing information from internal and external sources, and propose safety solutions informed by these findings
Become a subject matter expert in a range of abuse areas, including those involving sensitive content such as child sexual exploitation
Conduct thorough and objective investigations into violations of our Community Guidelines and Terms of Service
Support ad hoc safety-related projects in accordance with business needs
Anticipate project risks, negotiate with decision makers, and balance business needs with technical constraints
Develop and conduct training for other T&S team members
Enhance team’s work through recommendations for optimizing tooling as well as process development and improvement
Ensure that new product and workflow launches are properly planned for and supported
Work with internal stakeholders to make sure Proactive Trust & Safety priorities are communicated clearly and backed up by strong data