Senior Trust & Safety Specialist

Snap • Santa Monica, CA

1d • Onsite

About The Position

Snap Inc. is a technology company focused on improving the way people live and communicate through its camera. The Trust & Safety (T&S) Team is crucial in protecting users from content that violates Terms of Service or Community Guidelines, ensuring a safe platform experience. This role is for a Sr. Specialist on the Proactive Trust & Safety Operations team, responsible for proactively investigating violations, supporting the larger T&S team, and collaborating with Public Policy, Product, and Engineering teams. The role requires a hands-on, innovative approach to user safety, developing expertise in harm areas, and owning projects from start to finish. Due to the sensitive nature of T&S work, candidates must be willing to handle potentially offensive or disturbing content, with wellness support provided. This is a global team requiring support at all times, potentially including a standing schedule with a weekend day.

Requirements

• Bachelor’s degree or equivalent work experience
• 3+ years of experience working in technology, safety, or a related field
• Comfort working within a content moderation environment
• Ability to problem-solve, both independently and with peers, and to structure ambiguous business challenges into actionable plans
• Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Google Sheets, Looker, Grafana, etc.)
• Experience using data querying languages, including SQL, to support investigative work
• Background working effectively with cross-functional teams and management
• Excellent verbal and written communication skills, and great judgment
• Ability to prioritize, focus and thrive in a dynamic work environment, and to adapt to evolving business needs
• Process-driven individual with a proven track record of developing and implementing new processes and identifying opportunities to improve or build on existing processes
• Experience investigating criminality or abuse online or offline
• Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product

Responsibilities

• Conduct thorough and objective investigations into violations of our Community Guidelines and Terms of Service, including those involving sensitive content such as child sexual exploitation.
• Identify violation trends and patterns by reviewing and analyzing internal data and conducting outside research.
• Develop proposals for responding to identified violation trends through detection, policy change, and/or feature enhancements.
• Own operational workflows including those related to industry-wide information sharing and law enforcement referrals.
• Enhance the team’s work through recommendations for optimizing tooling, as well as process development and improvement.
• Work with internal stakeholders in support of ad hoc safety-related projects in accordance with business needs.
• Own new workflow launches end-to-end, ensuring they are properly planned for and supported.
• Develop and conduct training for other T&S team members.

Benefits

• Paid parental leave
• Comprehensive medical coverage
• Emotional and mental health support programs
• Compensation packages that let you share in Snap’s long-term success (equity in the form of RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior