Director, Trust & Safety

Furnished Finder • Austin, TX

1d • Hybrid

About The Position

Furnished Finder is looking for an experienced Director of Trust & Safety to lead the strategy, operations, and continued evolution of Trust & Safety across one of the nation's fastest-growing online rental marketplaces. Reporting directly to the Chief Operating Officer, you will own the performance and strategic direction of our Trust & Safety function, leading initiatives across fraud prevention, identity verification, investigations, moderation, marketplace integrity, and operational excellence. Success in this role requires a leader who can balance operational execution with strategic thinking. You'll partner closely with Product, Engineering, Data, Customer Experience, Legal, and Executive Leadership to proactively identify emerging risks, influence product priorities, and implement scalable solutions that strengthen trust across our marketplace. This is an opportunity to shape the future of Trust & Safety at Furnished Finder by leveraging automation, AI-enabled capabilities, data-driven decision making, and cross-functional collaboration to build a safer, more trusted experience for both property owners and renters.

Requirements

• 7+ years of progressive experience in Trust & Safety, Fraud Prevention, Risk Management, Marketplace Integrity, or a related field.
• 5+ years of people leadership experience, including managing managers and/or senior individual contributors.
• Demonstrated success leading Trust & Safety, fraud prevention, investigations, moderation, or marketplace integrity programs.
• Strong product, systems, and analytical mindset with the ability to translate operational challenges into scalable solutions and influence cross-functional priorities.
• Experience defining KPIs, measuring outcomes, and communicating performance to executive stakeholders.
• Experience partnering with Product, Engineering, Data, and Legal teams to deliver measurable business outcomes.
• Experience operating within a high-growth marketplace, platform business, or consumer internet company.
• Experience influencing executive stakeholders and cross-functional product roadmaps.
• Experience leading organizational change within a high-growth technology company.
• Experience using data to prioritize investments and measure business impact.

Nice To Haves

• Experience in peer-to-peer marketplaces, rental platforms, fintech, or other trust-sensitive environments.
• Experience with identity verification, behavioral analytics, and fraud prevention solutions (e.g., Jumio, LexisNexis, TransUnion, IPQS).
• Experience implementing automation, AI-enabled workflows, or machine learning solutions within Trust & Safety operations.

Responsibilities

• Own and Improve Trust & Safety Outcomes: Define and continuously improve the metrics that measure Trust & Safety effectiveness, platform integrity, fraud prevention, operational performance, and user trust.
• Develop executive reporting and translate marketplace threats, trust-related costs, and operational insights into clear business priorities and investment or margin accretive recommendations.
• Establish annual and quarterly objectives aligned to measurable improvements in platform integrity, fraud prevention effectiveness, and operational efficiency.
• Scale the Trust & Safety Operating Model: Design and scale the Trust & Safety operating model, including organizational structure, talent strategy, workflows, tooling, automation, and data capabilities required to support a growing marketplace.
• Develop the long-term Trust & Safety roadmap, balancing operational needs with strategic investments in product, technology, and process improvements.
• Establish performance standards, operating procedures, quality frameworks, and accountability mechanisms that drive consistent decision-making and continuous improvement.
• Own the vision, strategy, and roadmap for Trust & Safety at Furnished Finder.
• Define long-term priorities that improve marketplace integrity while supporting business growth.
• Develop executive reporting and KPIs that provide visibility into fraud trends, operational performance, and platform health.
• Translate emerging risks into actionable recommendations for Executive Leadership.
• Product, Data & Technology Partnership: Partner with Product, Engineering, and Data to prioritize and deliver solutions that improve fraud prevention, identity verification, moderation, automation, and marketplace integrity.
• Define business requirements and success metrics for Trust & Safety tooling, AI-enabled capabilities, and detection systems, ensuring investments deliver measurable business outcomes.
• Evaluate and manage strategic technology vendor relationships supporting Trust & Safety operations.
• Lead Trust & Safety Operations: Lead the teams responsible for investigations, fraud prevention, identity verification, moderation, and Trust & Safety operations.
• Serve as internal connector for high-severity Trust & Safety incidents, communicating cross functionally with Operations/Engineering/Legal and Marketing and ensuring learnings from investigations directly inform product, policy, and operational improvements.
• Partner with Legal to develop, maintain, and operationalize Trust & Safety policies while ensuring compliance with applicable regulatory and law enforcement requirements.

Benefits

• Leadership team with 70+ years of combined experience across real estate and travel
• Opportunity to shape the future of Trust & Safety
• Leverage automation, AI-enabled capabilities, data-driven decision making, and cross-functional collaboration
• Build a safer, more trusted experience for both property owners and renters
• Equal opportunity employer
• Celebrates diversity
• Committed to creating an inclusive environment for all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed