Pro Shop Supervisor
About The Position
Banner House is seeking an experienced and highly organized Pro Shop Supervisor to oversee pro shop operations, staff management, retail performance, and member and guest service. The role ensures accurate inventory control, efficient use of Shopify, smooth administrative support, and a welcoming environment for players and guests. A passion for tennis and strong communication skills are essential. The supervisor leads daily shop operations and staff, oversees retail and inventory activities—including online orders and racquet services—and provides administrative support for tennis programs and events. The role also delivers professional service to members and visitors and helps foster a positive, community-focused atmosphere within the tennis program.
Requirements
- Previous experience in retail management.
- Supervisory experience is strongly preferred.
- Proficiency with Shopify and point-of-sale systems.
- Excellent leadership, communication, and problem-solving skills.
- Ability to manage inventory and racquet service workflows accurately.
- Ability to lift up to 25 pounds.
- Enthusiasm for tennis and dedication to exceptional customer service.
Nice To Haves
- Familiarity with tennis equipment, rules, and league formats.
Responsibilities
- Oversee daily pro shop operations, including opening and closing procedures.
- Lead, train, schedule, and supervise pro shop staff; provide coaching, performance feedback, and ongoing support for team development.
- Foster a positive, organized, and professional work environment.
- Maintain accurate, up-to-date inventory for merchandise and supplies, both in-store and online.
- Manage Shopify product listings, process online orders, and review sales data for trends.
- Monitor stock levels and coordinate timely replenishment.
- Oversee racquet services, including receiving racquets for stringing, tracking stringing logs, ensuring timely turnaround, and maintaining an organized drop-off and pick-up system.
- Create and maintain attractive and strategic merchandise displays.
- Assist members and guests with purchases, returns, product recommendations, rentals, and general inquiries.
- Process member charges and maintain accurate billing and account information.
- Support planning and administrative tasks related to the annual tennis calendar, programs, and special events.
- Handle email communication, document preparation, and general administrative duties.
- Maintain organized records, operational checklists, and pro shop documentation.
- Provide professional, welcoming, and timely assistance to members and visitors.
- Address and resolve concerns while maintaining club service standards.
- Promote upcoming club programs, social events, and new pro shop offerings.
- Contribute to a positive, community-focused atmosphere within the tennis program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
