Pro Shop Lead

City of Jacksonville Beach•Jacksonville Beach Golf Club, FL

About The Position

The Pro Shop Lead performs responsible professional work operating the golf pro shop and promoting the game of golf. The position works under the regular supervision of the Senior Assistant Golf Professional and exercises some supervision over golf shop and service personnel. The role requires supporting golf operations, customer service, sales and revenue accounting, inventory control, staff administration, and maintenance of the pro shop and clubhouse. Employees are expected to uphold and promote the City of Jacksonville Beach’s mission, vision, and core values, including empowerment, pride, integrity, communication, and teamwork.

Requirements

High school diploma or equivalent.
Completion of a professional golf apprenticeship program and some golf shop experience.
Must obtain PGA membership through the PGA Professional Golf Management (PGA PGM) program within a prescribed timeframe.
Knowledge of golf rules, etiquette, equipment, and the game of golf.
Knowledge of practices, methods, and policies used in municipal golf course operations.
Ability to establish and maintain effective working relationships with the public and other employees.
Skill in teaching and playing golf.
Ability to supervise concession and pro-shop activities and account for revenues.
Ability to communicate effectively orally and in writing.
Ability to report to work as scheduled, or personally notify the supervisor by telephone in advance if unable to report.
Ability to report to work on time and perform position duties for an entire workday.
Ability to perform overtime, holiday, and weekend work as needed.

Nice To Haves

Certificate of completion of School I, School II, or a P.G.A. School Program is desirable.

Responsibilities

Register golfers and assist with managing tournaments and promotional events.
Collect, receipt, and account for green fees, cart charges, and other sales.
Inspect and oversee golf cart operations, ensure carts are properly charged, and report cart damage.
Oversee and participate in operation of the pro shop and clubhouse.
Monitor the deleted and voided transaction report daily.
Monitor point-of-sale sales against credit card terminal transactions to verify accuracy and identify issues requiring resolution.
Assist in promoting the game of golf.
Provide patrons with information about facilities, equipment, rules, and etiquette.
Establish and assign starting times.
Maintain records and prepare reports.
Oversee general maintenance of the pro shop and clubhouse.
Maintain security of golf course property and buildings.
Assist with or conduct performance evaluations.
Assist with staff recordkeeping, work schedules, and timekeeping in accordance with City policy.
Assist with inventory control of hard goods, soft goods, and special orders, including ordering, receiving, point-of-sale entry, pricing, display, and sales.
Perform related tasks as required.