Pro Customer Service/Sales
About The Position
The Home Depot Pro Customer Service/Sales Team serves professional customers, including contractors, property owners, and commercial clients, by supporting all stages of their customer journey. Team members help with order fulfillment, safe loading, product recommendations, and tailored delivery solutions. They build and maintain professional relationships, use product knowledge and loyalty programs to drive sales, and provide service suited to each customer’s project needs. The role includes meeting monthly sales goals and other store sales metrics. Depending on the assignment, team members may assist at the Pro Desk, load materials, manage deliveries, or provide specialized paint and product knowledge. They collaborate to maintain a clean, organized, and safe environment, resolve delivery issues, communicate Home Depot’s advantages over competitors, monitor inventory, execute sales initiatives, and uphold high standards of customer service and safety. Bilingual communication skills may be preferred at certain locations, with the specific language determined by customer needs.
Nice To Haves
- Bilingual communication skills may be preferred at certain locations; the language varies according to customer needs.
Responsibilities
- Support professional customers throughout the customer journey, including order fulfillment, safe loading, product recommendations, and delivery solutions.
- Build and maintain relationships with Pro customers, including contractors, property owners, and commercial clients.
- Drive sales using product knowledge, loyalty programs, and tailored recommendations.
- Provide service based on customers’ project needs and meet monthly sales goals and other store sales metrics.
- Assist at the Pro Desk, load materials, manage deliveries, or provide specialized paint and product knowledge, as assigned.
- Collaborate to maintain a clean, organized, and safe environment.
- Resolve delivery issues and communicate Home Depot’s advantages over competitors.
- Monitor inventory and execute sales initiatives.
- Uphold high standards of customer service and safety.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
