Pro Customer Service/Sales
About The Position
The Home Depot Pro Customer Service/Sales Team delivers an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports each stage of the Pro customer journey, from order fulfillment and safe loading to product recommendations and tailored delivery solutions. Members build and maintain professional relationships, use product knowledge and loyalty programs to drive sales, and provide service tailored to customer project needs. They are expected to meet monthly sales goals and other store sales metrics. Work may include assisting at the Pro Desk, loading materials, managing deliveries, and providing specialized paint and product knowledge. Team members collaborate to maintain a clean, organized, and safe environment, resolve delivery issues, communicate Home Depot's advantages over competitors, monitor inventory, and execute sales initiatives while upholding high standards of customer service and safety.
Nice To Haves
- Bilingual communication skills may be preferred at certain locations; the specific language varies based on customer need.
Responsibilities
- Deliver exceptional service to professional customers, including contractors, property owners, and commercial clients.
- Support the Pro customer journey through order fulfillment, safe loading, product recommendations, and tailored delivery solutions.
- Build and maintain professional relationships with Pro customers.
- Drive sales using product knowledge, loyalty programs, and tailored recommendations.
- Meet monthly sales goals and other store sales metrics.
- Assist customers at the Pro Desk, load materials, manage deliveries, and provide specialized paint and product knowledge as needed.
- Collaborate with team members to maintain a clean, organized, and safe environment.
- Resolve delivery issues and communicate Home Depot's advantages over competitors.
- Monitor inventory and execute sales initiatives.
- Uphold high standards of customer service and safety.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
