Pro Customer Service/Sales
About The Position
The Home Depot Pro Customer Service/Sales Team delivers an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from order fulfillment and safe loading to product recommendations and tailored delivery solutions. Team members build and maintain professional relationships, drive sales through product knowledge, loyalty programs, and personalized recommendations, and provide service based on customers’ project needs. They help customers at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge. Team members collaborate to keep the environment clean, organized, and safe, resolve delivery issues, and communicate Home Depot’s advantages over competitors. They also support store goals by monitoring inventory, executing sales initiatives, and maintaining high customer-service and safety standards. Bilingual communication skills may be preferred at some locations, depending on customer needs.
Nice To Haves
- Bilingual communication skills may be preferred at certain locations; the specific language varies based on customer need.
Responsibilities
- Support professional customers throughout their project journey, including contractors, property owners, and commercial clients.
- Fulfill orders efficiently and load materials safely.
- Provide expert product recommendations and tailored delivery solutions.
- Build and maintain relationships with professional customers.
- Drive sales using product knowledge, loyalty programs, and tailored recommendations.
- Meet monthly sales goals and other sales metrics.
- Assist customers at the Pro Desk, manage deliveries, and provide specialized paint and product knowledge.
- Collaborate with team members to maintain a clean, organized, and safe environment.
- Resolve delivery issues and communicate Home Depot’s advantages over competitors.
- Monitor inventory and execute sales initiatives to support store goals.
- Uphold customer-service and safety standards.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
