Private Wealth Management Client Service Associate

Morgan Stanley•Menlo Park, CA

10d

About The Position

Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams on a daily basis. Through regular client interactions, they build trusted relationships and assist clients with everyday needs using a client-first approach. The role also supports advisors’ business development, marketing, training, and administrative activities. The position reports to the Business Service Officer. Applicants must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.

Requirements

Willingness to obtain Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
High school diploma or equivalency.
Strong industry, product, and branch procedures knowledge.
Exceptional writing, interpersonal, and client service skills.
Detail-oriented, with superior organizational skills and the ability to prioritize tasks.
Strong computer skills and knowledge of Microsoft Office products.
Ability to collaborate with others as a team player.
Ability to work in a fast-paced, evolving environment.
Goal-oriented, self-motivated, and results-driven.
Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
Legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Nice To Haves

Two or more years of industry experience preferred.
College degree preferred.

Responsibilities

Cultivate and enhance new and existing client relationships through communication, processing requests, resolving inquiries, providing guidance, and keeping client information and documentation current.
Identify and assist with Firm services and solutions that support client needs, including banking products and secure digital offerings such as Morgan Stanley Online and Morgan Stanley Mobile.
Confirm authorization and authenticate clients when processing requests.
Onboard and maintain client accounts, including collecting information and required documentation, capturing and assessing risk, processing money movement transactions, and handling estate needs.
Input orders at the direction of clients and/or Financial Advisors, and discuss reinvestment options and corporate actions with clients at Financial Advisors’ direction.
Prepare financial plans, client reports, and other materials for client meetings.
Review client account alerts and take appropriate action.
Partner with Financial Advisors in developing a business plan and delivering the client service model.
Support the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars.
Participate in available training and education programs, stay current on policies, procedures, and new platforms, and attend scheduled targeted or monthly field service professional and/or training calls.
Perform administrative duties supporting Financial Advisors, including telephone coverage, business travel arrangements, client meeting coordination, travel and expense reports, and file and calendar maintenance.
Participate proactively in firm initiatives directed by local management.
Seek opportunities to use firm resources for peer sharing and collaboration with Financial Advisors.