Private Wealth Management Registered Client Service Associate

Morgan Stanley•New York, NY

About The Position

Registered Client Service Associates provide exceptional service to clients and support Financial Advisors, Private Wealth Advisors, and their teams in daily operations. Through regular client interactions, they build trusted relationships and address clients’ everyday needs with a client-first mindset. The role combines client account support with administrative and office coordination responsibilities. The associate supports client relationships and service delivery by assisting with money movement, account information, documentation, onboarding, digital tools, and order entry as directed by clients or advisor teams. The role also contributes to advisor marketing and business plans, stays current on firm policies and platforms, and participates in firm initiatives and special projects. Administrative duties include handling calls and service updates, coordinating calendars and meetings, maintaining travel itineraries, processing expense reports, and providing general in-office support. The position reports to the Business Service Officer.

Requirements

High school diploma or equivalent.
Active Series 7 (GS) license.
Active Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA) licenses.
Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
Strong attention to detail and organizational skills, with the ability to prioritize.
Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
Exceptional writing, interpersonal, and client service skills.
Strong time-management skills.
Ability to collaborate with others as a team player.
Ability to work in a fast-paced, evolving environment.
Adaptability and ability to multitask.
Goal-oriented, self-motivated, and results-driven.

Nice To Haves

College degree preferred.
Two or more years of industry experience preferred.

Responsibilities

Support Financial Advisors, Private Wealth Advisors, and teams in cultivating and enhancing new and existing client relationships.
Execute money movement transactions at the request of clients or advisor teams.
Answer general non-investment-related account questions, including relaying stock positions and providing account balances, funds due, and margin debits.
Enter profile information or pre-fill client account documentation in a clerical capacity at the direction of clients or advisor teams.
Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity.
Provide existing clients with details about account information, such as investment objectives and risk tolerance.
Accept or enter unsolicited orders and enter solicited orders in a clerical capacity at the direction of advisor teams.
Support advisor and team marketing strategies, including website maintenance.
Assist advisors and teams in delivering their business plans and client service models.
Remain current on firm policies, procedures, and new platforms.
Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
Answer inbound calls and make outbound calls to provide service-request updates, including scheduling follow-up calls as needed.
Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
Assist with general in-office support, including copying, filing, and scanning documents.
Prepare and submit expense reports for processing at the direction of Financial Advisors or Private Wealth Advisors.