Private Wealth Management Registered Client Service Associate

Morgan Stanley•San Jose, CA

About The Position

Registered Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams. Through regular client interactions, they build trusted relationships and help address clients’ everyday needs with a client-first approach. The role combines client service and clerical support with administrative and in-office responsibilities. The associate supports client relationships and account servicing, including money movement, responding to general non-investment account questions, preparing and maintaining account documentation, onboarding clients, and helping clients use digital tools. The associate also supports advisor business plans and marketing strategies, keeps current on firm policies and platforms, and participates in firm initiatives and special projects. Administrative duties include handling inbound and outbound calls, coordinating calendars and meeting logistics, maintaining travel itineraries, preparing expense reports, and providing general office support. Applicants must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future. The position reports to the Business Service Officer. Expected base pay is $35,152–$90,000 per year at commencement; actual base pay is determined individually, and total compensation may also include commissions, incentive compensation, discretionary bonuses, other incentive packages, and sponsored benefits.

Requirements

High school diploma or equivalency.
Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
Strong attention to detail, superior organizational skills, and ability to prioritize.
Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
Exceptional writing, interpersonal, and client service skills.
Strong time-management skills.
Ability to collaborate with others as a team player.
Ability to work in a fast-paced, evolving environment.
Adaptability and ability to multitask.
Goal-oriented, self-motivated, and results-driven.
Legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Nice To Haves

College degree.
Two or more years of industry experience.

Responsibilities

Support Financial Advisors, Private Wealth Advisors, and teams in cultivating and enhancing new and existing client relationships.
Execute money movement transactions at the request of clients or the advisor team.
Answer general non-investment account questions, including relaying stock positions and providing account balances, funds due, and margin debit information.
Enter profile information and pre-fill account documentation in a clerical capacity at the direction of clients or the advisor team.
Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity.
Provide existing clients with account information such as investment objectives and risk tolerance.
Accept or enter unsolicited orders and enter solicited orders in a clerical capacity at the direction of the advisor team.
Support advisor and team marketing strategies, such as website maintenance.
Assist advisors and teams in carrying out business plans and client service models.
Remain current on firm policies, procedures, and new platforms.
Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
Answer inbound calls and make outbound calls to provide service-request updates, including scheduling follow-up calls as needed.
Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
Provide general in-office support, including copying, filing, and scanning documentation.
Prepare and submit expense reports for processing at the direction of the Financial Advisor or Private Wealth Advisor.