Private Wealth Management Client Service Associate

Morgan Stanley • Menlo Park, CA

1d • $35,152 - $90,000

About The Position

Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and teams on a daily basis. Through regular client interactions, they build trusted relationships and help clients with their everyday needs, leading with a client-first mindset.

The role supports client relationships and account servicing, including responding to client requests and inquiries, maintaining current information and documentation, identifying relevant firm services and solutions, authenticating clients, onboarding and maintaining accounts, processing money movement, and handling estate-related needs. Associates also support advisor-directed orders and discussions about reinvestment options and corporate actions, prepare financial plans and meeting materials, and review account alerts.

In addition to client support, the associate helps advisors deliver the team’s client service model and business plan, maintains marketing materials and supports client events, completes administrative and meeting-related tasks, participates in training and firm initiatives, and collaborates with advisors and peers. The position reports to the Business Service Officer. Applicants must be legally authorized to work in the United States without requiring current or future employment visa sponsorship.

Requirements

• High school diploma or equivalency.
• Willingness to obtain Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Strong industry, product, and branch procedures knowledge.
• Exceptional writing, interpersonal, and client service skills.
• Detail-oriented, with superior organizational skills and the ability to prioritize tasks.
• Strong computer skills and knowledge of Microsoft Office products.
• Ability to collaborate with others as a team player.
• Ability to work in a fast-paced, evolving environment.
• Goal-oriented, self-motivated, and results-driven.
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Legally authorized to work in the United States and must not require, now or in the future, sponsorship for employment visa status.

Nice To Haves

• Two or more years of industry experience.
• College degree.

Responsibilities

• Cultivate and enhance new and existing client relationships through active communication, processing requests, resolving inquiries, providing guidance, and keeping key information and documentation current.
• Identify and assist with firm services and solutions that meet clients’ needs, including banking products and services and secure digital offerings such as Morgan Stanley Online and Morgan Stanley Mobile.
• Confirm authorization and authenticate clients when processing requests.
• Onboard and maintain client accounts, including collecting client information and documentation, capturing and assessing risk, processing money movement transactions, and handling estate needs.
• Input orders at the direction of clients and/or Financial Advisors, and discuss reinvestment options and corporate actions with clients at Financial Advisors’ direction.
• Prepare financial plans, client reports, and other materials for client meetings.
• Review client account alerts and take appropriate action.
• Partner with Financial Advisors in developing a business plan and delivering the client service model.
• Support the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars.
• Participate in available training and education programs, stay current on policies, procedures, and new platforms, and attend scheduled targeted/monthly field service professional and/or training calls.
• Perform administrative duties supporting Financial Advisors, including telephone coverage, business travel arrangements, coordinating client meetings, preparing travel and expense reports, and maintaining files and calendars.
• Proactively participate in firm initiatives directed by local management.
• Seek opportunities to use firm resources for peer sharing and collaboration with Financial Advisors.

Benefits

• Morgan Stanley-sponsored employee benefit programs and perks are described as comprehensive and attractive; specific benefits are not listed.
• Potential commission earnings, incentive compensation, discretionary bonuses, and other short- and long-term incentive packages, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED