Private Duty Care Billing/Collections Specialist

Phoenix Home Care and Hospice•Springfield, MO

2d•Onsite

About The Position

The Private Duty Care Billing/Collections Specialist delivers quality services in a timely manner and maintains accountability and professionalism in a fast-paced environment. This is an in-office position at the company's Springfield, Missouri office; it is not remote. The role reports to Revenue Cycle Management and covers billing, collections, and payment processing. The position also involves communicating with clients, families, payers, peers, and administration while following HIPAA regulations. The stated pay range is $18–$20 per hour.

Requirements

Self-motivated.
Ability to work independently and as part of a team.
Ability to communicate between departments.
Ability to multitask and stay organized.
Willingness to take on new tasks.
Ability to operate standard office equipment.
Basic bookkeeping skills.
Ability to communicate and work well with others.
Ability to maintain a professional, courteous attitude.

Nice To Haves

Previous billing or collections experience.
Experience with medical billing and/or medical payer rules.

Responsibilities

Understand long-term care (LTC) and special payer regulations.
Submit claims in a timely manner according to payer regulations.
Recognize and update pre-billing errors.
Follow up using accounts receivable aging reports, explanations of benefits, and other correspondence.
Identify payment errors using payer-contracted rates.
Abide by HIPAA regulations.
Communicate with peers and administration.
Contact clients, LTC payers, and special program payers by phone or email.
Respond to client and family concerns about billing and payments through incoming phone calls and emails.
Submit patient invoices.
Process weekly payments through client lists or at client request.
Perform other duties as assigned.