Private Client Stylist, goop Brentwood

goop•Santa Monica, CA

48d•Onsite

About The Position

goop is a lifestyle platform dedicated to exploration, curation, and groundbreaking conversation. From its award-winning beauty and fashion lines to its expansive editorial lens, goop invites women to embrace the process of becoming, and to discover deep joy in the pursuit of pleasure, beauty, and growth in all phases of life. Gwyneth Paltrow began goop in the fall of 2008 as a weekly newsletter. It has expanded into a beauty, fashion, and food business that’s also known for its products, curation, podcast, TV shows, live events, and retail stores. As a Private Client Stylist in our flagship store, you set the standard for elevated styling and luxury client experience. You bring the goop experience to life in-store, nurture long-term client relationships, and help grow the customer base for GWYN, our in-house fashion line. Serving as the primary point of contact for styling guidance and product recommendations, you deliver a personalized, high-touch shopping experience that drives overall store sales and reflects goop’s signature service. Reporting to the Store Manager and partnering closely with the Retail Area Manager, you’ll lead client appointments and develop creative strategies for client growth and retention.

Requirements

3+ years of experience in luxury retail, styling, or customer service, preferably within a high-end retail store environment, and an established client base.
An established client book of business aligned with the goop lifestyle, across fashion, beauty, wellness, and home, that is translatable to goop and supports the growth of new client acquisition and long-term client development.
A deep understanding of luxury fashion, beauty, wellness, and home products, with a proven ability to curate personalized recommendations.
Excellent communication skills, both written and verbal, with an ability to engage customers in a way that reflects goop’s brand voice and luxury ethos.
Strong problem-solving abilities, capable of managing complex customer concerns while ensuring satisfaction and brand integrity.
Experience with customer service platforms such as Seer, Shopify, NetSuite, or similar tools to manage customer interactions and data.
Detail-oriented with the ability to multitask and manage multiple customer interactions in a fast-paced retail environment.
A collaborative, team-oriented mindset with the ability to work closely with various internal team members to optimize customer experience and grow client retention in the flagship store.
Ability to work a flexible schedule including holidays and weekends to meet the needs of the business

Responsibilities

Provide expert styling across goop’s luxury categories—fashion, beauty, wellness, and home—to create a seamless and elevated client experience.
Manage client inquiries and support with product recommendations, returns, and exchanges, while actively converting walk-in traffic.
Deliver personalized, high-touch service that builds loyalty and inspires clients to return.
Collaborate with cross-functional teams to ensure accurate product information and resolve customer issues for a smooth shopping experience.
Track key performance indicators (KPIs) to uphold service excellence and achieve individual sales goals that drive overall store success.
Maintain and grow a personal client book, identifying high-potential guests and deepening engagement through thoughtful, tailored recommendations.
Support store operations and sales as requested by the Store Manager.