Private Banking Officer

First Bank Chicago•Northbrook, IL

About The Position

The Private Banking Officer manages client relationships and develops business by providing banking solutions and services to new and existing clients. The role manages day-to-day transactions, coordinates complex client matters, and exercises sound judgment on overdrafts, pricing, and other client issues. It is responsible for the direct management and growth of the Private Banking Group portfolio, with a focus on retaining, expanding, and deepening client relationships. New business is developed through internal partnerships, client referrals, centers of influence, and networking activities. The position reports to the SVP/Managing Director, Private Banking. It involves developing client relationships, onboarding and servicing personal and business accounts, supporting consumer loan applications, coordinating client requests and exceptions, and working with other Bank departments to deliver products. The officer also maintains knowledge of banking products and participates in client, community, professional, educational, and Bank-sponsored activities.

Requirements

Bachelor’s degree in Business, Economics, or equivalent related experience.
Minimum 5 years of previous banking experience.
Demonstrated success developing and expanding client relationships through networking, referrals, and consultative relationship management.
Advanced proficiency in Microsoft Office, including Excel.
Strong knowledge of bank deposit products and regulations.
Excellent verbal and written communication skills, in person and by telephone.
Strong accuracy and attention to detail.
Ability to manage multiple priorities with flexibility.
Strong analytical and problem-solving skills.
Ability to maintain composure and professionalism in client interactions and adapt to high client-service expectations.
Ability to exercise the highest level of discretion and confidentiality.
Knowledge of interest-rate forecasts and other economic markets and financial news.
Understanding of FDIC insurance and the titling and structuring of various account types.

Nice To Haves

Experience with a Fiserv application is helpful.

Responsibilities

Strengthen client relationships by evaluating needs and advising clients on banking solutions that support their goals.
Expand existing client and household relationships by identifying opportunities across deposits, lending, treasury management, and other banking services.
Identify opportunities to give and receive referrals through partnerships with other Bank areas.
Present the Bank’s products and services to support client onboarding, retention, and relationship growth.
Connect with clients proactively, meet their needs, and conduct annual client reviews.
Maintain accurate CRM records and business development pipeline information.
Prepare client proposals and coordinate approvals when needed.
Follow established pricing and service-offering guidelines.
Represent the Bank at client, community, professional, and networking events, including periodic events outside regular banking hours.
Open new personal and business accounts and perform front-end account maintenance, including updates to names, addresses, renewals, signers, and beneficiaries.
Assist clients with transactions such as wires, internal transfers, ACHs, and fee reimbursements.
Assist with consumer loan applications by gathering information and preparing loan packages for underwriters.
Make overdraft decisions and coordinate service-fee adjustments, exception-pricing requests, and non-posts.
Address CIP due diligence exceptions related to account opening within 30 days.
Attend required meetings and handle periodic client issues outside regular banking hours.
Work with other departments to deliver products to clients.
Participate in educational opportunities to advance advisory skills and maintain knowledge of consumer and business banking product features and benefits.
Participate in Bank-sponsored CRA activities when available.
Perform other duties as assigned.