Privacy Advisor, Digital Health (Temporary opportunity)

TELUS•Vancouver, BC

About The Position

The Data & Trust Office at TELUS provides world-class, innovative privacy solutions to teams across the organization in advancing our commitment to digital health technologies, which demonstrate respect for our customers and their privacy through transparent, robust, and ethical practices. The team takes pride in earning a reputation for being innovative thought-leaders, strategic business partners and subject-matter experts in privacy and data governance. The Privacy Advisor in Digital Health will influence TELUS’ innovation in the health sector. Their ability to provide analysis and guidance, combined with a keen interest in privacy will help meet the data and privacy needs of TELUS Health. They will ensure that all initiatives meet rigorous privacy, security and ethical standards. They will collaborate with the business in addressing privacy and data considerations in a manner that demonstrates TELUS’ commitment to putting customers and their privacy first. The role will be an integral member of the Health Privacy team supporting TELUS Health, through contributing to Privacy Impact Assessments, playbooks and tools, and guidance within a healthcare context. They will work to ensure TELUS Health is able to implement best practices and innovative privacy solutions to earn the trust of our customers. They will advocate for TELUS’ Trust Model as the fundamental driver for all our decisions around data, privacy and innovation recognizing the fundamental role that trust plays in TELUS’ mission.

Requirements

3-5 years relevant experience such as analyst, advisor or planning roles
Advanced analytical and problem-solving skills, with the ability to conceptualize,research, analyze and present relevant information
Experience reviewing and analyzing legislative and regulatory requirements globally
Experience with digital health systems like Electronic Medical Records or Clinical Information Systems
Experience with Vendor/3rd Party risk management
Can demonstrate an understanding of privacy best practices
Excellent interpersonal and client relationship skills
Enjoy engaging and educating people both internally and externally
The ability to protect the TELUS brand and act with a sense of urgency to efficiently assess material impacts and effectively mitigate risks
Can develop creative solutions where challenges are presented
Adapt easily , and comfortable working in a demanding and fast-paced environment
Post-secondary education in relevant area
IAPP certified (or willing to become certified within 6 months)

Nice To Haves

Experience with provincial health information legislation
A university degree in Health Sciences or Computer Science
Health Information Technology industry experience
Knowledge of the software development lifecycle
Project management experience is an asset
French/English bilingual capabilities are a bonus for this role

Responsibilities

Gather, document, analyze, and advise on privacy requirements for data initiatives, product releases, and mergers and acquisitions
Participate in Privacy Impact Assessments, identify risks and provide corresponding recommendations to leadership
Monitor privacy trends in the broader health system environment and deliver analysis of potential impact to TELUS Health’s information and privacy practices
Provide the Health Privacy leadership with recommendations on how to best address privacy gaps
Advise implementation teams on how to best ensure clients are able to maximize privacy controls and functionality without compromising effectiveness of digital health systems
Support the development of a data program that meets or exceeds the expectations of our customers while simultaneously ensuring TELUS’ ability to respectfully leverage data to deliver value to our stakeholders
Add value and support business units to deploy or leverage technology, including AI, ethically by providing analysis to execute on TELUS’ data handling frameworks
Support in designing and documenting processes that standardize best practices and support an agile development methodology
Aid in the evaluation and reporting on the performance of the program using established success metrics
Learn continuously, innovate every day and seek opportunities to develop and demonstrate thought-leadership
Assisting teams with the management of privacy incidents
Support the operation of the health privacy response team responsible for managing customer requests and handling ordinary course incidents