Temporary - Adoption Advisor

Seattle Humane•Bellevue, WA

8d•Onsite

About The Position

The Adoption Advisor I is responsible for matching Seattle Humane pets with families by facilitating our adoption process. The Adoption Advisor I provides a friendly, welcoming, and judgment-free experience for all visitors to the Adoption Lobby and efficiently handles incoming inquiries to the department. Advisors utilize a conversation-based approach to understand client needs and shares medical and behavior history for each pet in order to aid in matchmaking. The Adoption Advisor I supports the mission, goals, and philosophy of Seattle Humane and adheres to the Team Charter.

Requirements

Customer service experience required
Must have excellent oral communication skills
Must be able to write clearly and listen effectively
Regular and reliable attendance required
Basic knowledge of computers is required

Nice To Haves

Animal handling experience preferred
Animal behavior/health/training background helpful
Experience working compassionately with people in high-stress situations preferred
Bilingual abilities are a plus

Responsibilities

Promotes a friendly, welcoming, and non-judgmental atmosphere for all guests entering our Adoption Lobby
Helps visitors get oriented with our adoption process and animal viewing spaces
Guides clients through the adoption advising process by utilizing a conversation-based approach to help match their family with a pet
Provides all relevant behavior and medical history during each advising
Provides relevant resources and advice to assist with questions and concerns
Refers for 2nd advising or other internal support as directed and/or needed
May help facilitate meets between pets and potential adopters
Performs adoption outcome processes accurately and efficiently
Ensures all contracts and waivers are reviewed and signed
Collects and processes payment and donation information
Provides all relevant animal history and adoption support documentation at time of adoption
Ensures that owner has secure method for transporting pet home
Answers incoming inquiries into the department with high standards of customer service and returns voicemails messages and emails promptly and professionally
Proactively supports retail sales goals by encouraging purchases at time of adoption and accurately entering receipt line Items
Actively solicits donations to support agency and department fundraising goals
Works closely with volunteers working in the department and related programs; builds rapport, actively engages with, and provides support, training, and guidance as needed
Performs shelter cleaning procedures in department workspaces and perimeter areas to keep public and staff areas clean and orderly
Restocks food, cleaning, and office supplies for the department and informs supervisor when supplies are low
Completes and files all paperwork and other records accurately, while adhering to the files and records retention policy and procedures
Engages regularly with cross-functional teams, helping foster an environment of respect and partnership across department
Adheres to Seattle Humane Standard Operating Procedures
Promotes a positive, supportive, cooperative work environment based on mutual respect and open communication
Reports any health, behavior, safety or security concerns to a supervisor in a timely manner
Provides assistance, support, and coverage (including, cleaning, care, and movement) to other departments as requested by supervisor
Demonstrates ability to be on time and fulfill obligations of a schedule
Completes other duties as assigned