Xerox Printer Production Field Technician

IMAGENET CONSULTINGOlivette, MO
Onsite

About The Position

ImageNet is looking to expand our service department with a Xerox Printer Production Field Technician. Looking for someone who is reliable and self-motivated, mechanically inclined and looking for a long-term career. Experience required!

Requirements

  • Experience required!
  • Ability to read, write and interpret documents such as operating and maintenance instructions and procedure manuals.
  • High school diploma or equivalent required

Nice To Haves

  • associate’s degree or equivalent from a two-year college or technical school preferred.

Responsibilities

  • Must maintain a valid driver’s license/proof of insurance; follows all policies/procedures in the service department.
  • Performs service calls and installations assigned by Service Manager; assists in sales and customer facing meetings as needed; reports all customer complaints to management for follow up.
  • Inspects and tests equipment to locate and repair problems; assists other Service Technicians in trouble shooting network related issues.
  • Ensures schedule is maintained and delays are properly communicated; pre-calls customers with an estimated time of arrival; keeps Service Manager updated with projects and issues.
  • Recommends changes in installation specifications to simplify assembly and maintenance.
  • Adjusts, calibrates, aligns and modifies equipment; records effects on unit performance.
  • Demonstrates use of equipment to customers following installation or repair; checks functioning of newly installed equipment to evaluate system performance under actual operating conditions; prepares reports detailing work done in connection with installation or repair.
  • Reads technical manuals to learn correct settings for equipment and continues to develop knowledge and skills pertaining to network technical support.
  • Discusses layout and assembly procedures and problems to clarify design details and functional criteria of units; assembles complete prototype model.
  • Submits all Expense Reports, Charge Tickets or any other pertinent administrative data complete and on time.
  • Uses Company’s internal software systems to manage calls, order parts, etc.
  • Maintains Machine Reliability, Territory Response Time, Service Recall Rate, and Incomplete Rate at targeted levels or better than targeted levels.
  • Inspects vehicles prior to beginning routes to ensure safe operating conditions.
  • Operates equipment in a safe and effective manner to minimize risk of injury, property damage or loss of life.
  • Maintains vehicle, tools and inventory in a neat, clean and organized fashion.
  • Wears company-issued uniform and maintains a neat, groomed businesslike appearance at all times.
  • Communicates with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.
  • Communicates training needs that may increase effectiveness to Service Manager or Service Manager.
  • Regular, physical attendance on a predictable basis is essential to the performance of this job.
  • Other duties and projects as assigned by Supervisor and/or Management.
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