Print Services Coordinator (Print Production)

BGIS•Burnaby, BC

10d•Onsite

About The Position

BGIS is a leading global provider of customized facility management and real estate services, managing over 320 million square feet across 30,000+ locations. The company focuses on enabling innovation for clients through integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services, and capital planning. BGIS is committed to diversity and inclusion, striving for a barrier-free recruitment process and equal employment opportunities.

Requirements

Strong demonstrated experience working in a Customer Service Center environment.
Demonstrated understanding of customer service principles.
Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism.
Demonstrated attention for detail and grammar.
Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access.
Good key board skills, speed and accuracy.
Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.

Responsibilities

Operate, maintain, and troubleshoot reprographics equipment including copiers, printers, scanners, plotters, and binding machines.
Process incoming print, copy, and scan requests—ensuring accuracy, formatting consistency, and adherence to project deadlines.
Handle confidential and sensitive documents with discretion.
Perform large-format printing and document finishing (binding, laminating, trimming, etc.).
Monitor supply levels (paper, toner, ink, binding materials) and order replacements proactively.
Maintain an organized workflow and log of all print jobs, including billing or chargeback codes as required.
Provide routine maintenance and coordinate service calls with vendors when needed.
Assist with digital document management and archival scanning when applicable.
Collaborate with project teams to ensure print quality and file specifications meet standards (e.g., engineering drawings, architectural plans, or proposal documents).
Ensure compliance with company policies, safety procedures, and equipment usage guidelines.
Meet and greet clients and visitors.
Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
Assist the internal site management team acting as the conduit for client requests as well as other requests as required.
Assist with visitor/contractor escorts and instructing and supervising as required.
Manage the collection and distribution of internal and external mail & courier deliveries.
Manage the delivery of consumables throughout the refresh areas.
Support in the provision of building access cards to staff and contractors.
Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).
Administration duties as required.
Invoicing receipting and reconciliation.
Data entry & records management.
Work Order management.
Maintain distribution lists.