Print Production and Mail Delivery

Computer Task Group, Inc•Woburn, MA

3d•Onsite

About The Position

This role is for a Print Production and Mail Delivery position. The primary responsibilities include performing routine and defined production and office support tasks in a fast-paced customer environment. This includes operating standard finishing and basic office equipment, managing print jobs, maintaining equipment, and providing mail delivery and courier support. The role requires the ability to lift up to 50 pounds and operate equipment safely. The position also involves customer interaction, logging jobs, and maintaining accurate records.

Requirements

Ability to lift up to 50 pounds and safely operate production and office equipment in accordance with workplace safety guidelines
Demonstrated basic computer proficiency
Functional knowledge of PC operations including keyboard and mouse functions
Basic proficiency with Microsoft Office applications, including Excel
Familiarity with web browsing and internet usage
Ability to send and receive emails, locate and save files, and perform data entry tasks
Ability to send documents to preconfigured printers and navigate standard web applications
Basic math skills including multiplication, division, and percentages
Strong attention to detail and organizational skills
Ability to demonstrate professionalism, reliability, and business maturity
Strong customer service and communication skills
Ability to work independently and manage multiple priorities in a production environment
Minimum of 1 year of experience in a customer service environment required
High school diploma or equivalent required
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required
No more than one moving violation in the past three years

Nice To Haves

Previous print production, mailroom, copy center, or office services experience preferred
Post-high school technology training or related experience preferred

Responsibilities

Possess the skills and competencies required to deliver minimum/basic contracted customer requirements related to document production, assembly, and finishing services
Perform routine and defined production and office support tasks in a fast-paced customer environment
Serve as the point of contact to receive, review, and electronically log customer print and production jobs
Operate standard finishing equipment including paper cutters, inserters, laminators, hole punchers, and related production machinery
Operate basic office equipment including printers, copiers, scanners, and fax machines
Apply asset tags to office equipment and maintain accurate database records
Track and coordinate office equipment moves, additions, and changes at customer locations
Clean and perform basic maintenance on office and production equipment as required
Process and distribute incoming and outgoing faxes and maintain billing logs
Log incoming packages and accountable mail items
Process forms and update information using PC-based applications
Wrap, pack, label, and ship finished products according to customer specifications
Collect and submit meter reads for production equipment
Maintain supply inventory and distribute supplies as needed
Troubleshoot and resolve basic production, delivery, and output issues
Perform quality inspections before, during, and after production runs
Sort and scan hardcopy materials for printed or digital document production
Respond to print/copy equipment issues by contacting service personnel using designated applications
Operate low- to mid-speed printers and copiers
Estimate, schedule, and track incoming production jobs
Track and store customer jobs for future reuse, including file backup management
Perform file and document conversion using standard software applications
Complete operator-level maintenance on equipment
Maintain reporting logs and billing information accurately
Provide mail delivery and courier support duties as requested