Print & Office Services Specialist

Ricoh • United States,

5h • $22 - $28 • Onsite

About The Position

The Field Representative I provides office operations, fulfillment, customer service, print production, mail services, and facilities support in a corporate environment. The role includes mailroom operations, shipping and receiving, courier services, reception support, print production, inventory management, meeting and event support, audio/visual assistance, reporting, and general office services. It supports daily business operations by processing mail and packages, providing print services, managing supplies, assisting customers, and supporting workplace operations while delivering efficient, professional service.

The position is based in Armonk, New York. It involves operating print and office equipment, handling deliveries and customer requests, maintaining records and inventories, supporting office and event setups, and traveling between buildings or customer sites. Occasional overtime, including evenings, weekends, and emergency response situations, may be required.

Requirements

• High school diploma or GED.
• Valid driver's license with a clean driving record.
• Ability to meet company vehicle and insurance requirements.
• Intermediate computer proficiency, including Microsoft Word, Excel, Outlook, and Teams.
• Professional presence and communication skills for customer-facing responsibilities.
• Strong customer service, interpersonal communication, organizational, and time management skills.
• Ability to work independently, manage multiple priorities, meet tight deadlines, and maintain accuracy.
• Problem-solving and troubleshooting ability, including troubleshooting printers, copiers, and basic audio/visual equipment.
• Ability to maintain accurate records, reports, and inventories.
• Ability to read and understand technical documents, operating manuals, and procedural instructions.
• Ability to perform data entry and determine appropriate packaging methods and verify shipment accuracy.
• Ability to interact professionally with employees, customers, vendors, and management at all levels.
• Ability to lift and move materials weighing up to 50 pounds and push or pull wheeled equipment and carts.
• Ability to stand and walk for extended periods and perform frequent bending, reaching, and stretching.

Nice To Haves

• Two to three years of related experience in office services, mailroom operations, shipping and receiving, print production, customer service, reception, workplace services, or facilities support.
• Experience supporting shipping, receiving, mail services, courier operations, or office operations.
• Audio/visual equipment experience or willingness to learn.
• Working knowledge of copier equipment, print production processes, and related office technology.
• Ability to learn client-specific software, production systems, and operational procedures.

Responsibilities

• Operate high-volume printing and production equipment and perform binding, finishing, copying, and quality control.
• Set up and operate applications and equipment to complete customer requests.
• Inspect convenience copiers, troubleshoot problems, clear paper jams, coordinate technician service, and perform basic repairs.
• Maintain service logs, meter readings, inventory reports, billing records, and other operational records.
• Prepare mail and shipments by applying postage, labeling packages, and processing outgoing shipments.
• Receive, scan, log, track, sort, distribute, and deliver incoming mail, packages, supplies, faxes, and deliveries.
• Perform shipping and receiving duties and keep those work areas organized, clean, and efficient.
• Respond to customer service requests and inquiries, coordinate service calls, and communicate request status and feasibility.
• Deliver completed print jobs to customer locations within and outside the site.
• Maintain office, mailroom, and print room supplies and replenish materials as needed.
• Complete data entry, inventory tracking, report maintenance, kiosk and locker fulfillment, spreadsheets, and file maintenance accurately.
• Support courier operations by driving a company vehicle to customer sites and post offices within a 60-mile radius.
• Provide reception and front desk support while maintaining a professional customer-facing presence.
• Assist with meeting, conference room, and event setup and breakdown, including audio/visual support and troubleshooting.
• Support building occupancy moves, workspace reconfigurations, and office operations.
• Perform filing, document retention, purging, and archiving.
• Perform light maintenance, including relamping, and assist with workplace support tasks.
• Load and unload deliveries and materials, and perform housekeeping and cleaning duties as needed.
• Travel between customer buildings when necessary.
• Work occasional overtime, including evenings, weekends, and emergency response situations, when required.
• Perform other duties and special projects as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time.
• Paid holidays.
• Additional health, wellness, and personal and professional development benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED