Office Services Specialist

Meta • Henrico, VA

6h • Onsite

About The Position

The Office Services Specialist performs office services and production support in an onsite role in Richmond, Virginia. Duties include high-volume copying, printing, scanning, mail processing, shipping, and receiving; preparing and mailing customer letters; maintaining office equipment and supplies; and responding to customer questions. The position also involves tracking work and billing, maintaining records, coordinating equipment service, and keeping copier areas organized.

This is a 12-month contract with the possibility of becoming permanent. The schedule is Monday through Friday, with a flexible start time between 7:00 and 8:00 AM and a required report time no later than 8:00 AM. Some overtime may be required, and travel between customer buildings may be necessary.

Requirements

• High school diploma, GED, or equivalent work experience.
• Basic computer skills and proficiency with Microsoft Office and email systems.
• Experience with Microsoft Excel or Google Sheets, including creating, maintaining, and analyzing spreadsheets.
• Technical aptitude with printers, copiers, postage machines, and other office equipment.
• Good customer service and organizational skills.
• Ability to interpret, comprehend, and apply instructions and handle diversified work assignments.
• Ability to stand, walk, bend, reach, stretch, and perform physical activities for extended periods.
• Ability to lift or move items weighing up to 50–55 pounds.
• Ability to push or pull wheeled equipment when necessary.
• Ability to complete standard onboarding and additional background screening, including fingerprinting, before the start date.

Nice To Haves

• Previous copy, print, and mail experience.

Responsibilities

• Operate high-volume copy machines and perform binding and finishing work.
• Operate printers, scanners, mail-processing equipment, postage meters, and other office equipment.
• Receive and process print requests submitted through email, Google Forms, and other tools, and prepare customer letters for mailing.
• Create bulk FedEx shipping labels and maintain work-tracking spreadsheets using Google Sheets.
• Perform quality checks on outgoing customer letters for accuracy.
• Inspect convenience copiers daily, clear paper jams, and help ensure equipment is functioning properly.
• Maintain copier equipment, supplies, service records, daily meter readings, management-report records, and supply inventories.
• Distribute office supplies, mail, fax transmissions, and completed jobs to designated locations.
• Handle incoming and outgoing mail, shipping, and receiving of materials.
• Calculate job charges and maintain billing logs.
• Respond to customer questions regarding job status and feasibility.
• Coordinate service calls and inform technicians of equipment issues.
• Keep copier areas clean, organized, and well-stocked.
• Perform filing, document purging, and archiving as required.
• Use bindery equipment, shrink-wrap machines, joggers, tape machines, stackers, electric staplers, scales, calculators, and fax machines.
• Travel between customer buildings when needed.
• Perform other duties as assigned.

What This Job Offers

• Education Level: High school or GED