Office Services Specialist

Ricoh•Parsippany, NJ

1d•$21 - $28

About The Position

The Office Services Specialist performs office services and technical support functions for high-end equipment, which may include press or copier operation, bindery, fulfillment, quality control, final checks, pickup and delivery, facility maintenance, and mailroom duties. This allocated position exists only when business needs warrant it and requires approval by the Regional Director. The position reports directly to Managed Services Site Leadership, depending on the site's personnel configuration. The role supports services such as copy and mail centers, conference rooms and audiovisual management, convenience copier fleet management, and other support functions. It also performs diagnostics, installation, removal, retrofits, troubleshooting, repair, and component replacement on a core set of complex office products. The specialist maintains equipment performance and inventory, completes technical training as assigned, and works to deliver accurate, timely, high-quality service while meeting customer and facility standards.

Requirements

High school diploma or equivalent.
At least 3 years of related experience.
Excellent customer service skills.
Good organizational skills and ability to prioritize.
Ability to use, calibrate, and troubleshoot office and complex technical equipment.
Ability to interpret, comprehend, and apply complex material, data, and instructions, and to prepare, provide, and convey diversified information.
Ability to perform moderate-dexterity tasks using basic skills such as a calculator, keyboard, and hand tools, with eye-hand coordination.
Ability to walk, stand, bend, reach, and lift or carry objects weighing up to 50 pounds.

Nice To Haves

5 years of related experience is preferred.

Responsibilities

Follow Ricoh Service Excellence performance requirements.
Provide copy and mail center services, conference room and AV management, convenience copier fleet management, and other support services as assigned.
Prepare, inspect, compile, and assemble projects accurately and on time to achieve customer satisfaction.
Meet deadlines while maintaining quality and error-free work.
Meet facility standards for Time Productive statistics.
Maintain required reporting tools.
Calibrate equipment to match originals for color and quality.
Transfer files electronically from the network to color equipment.
Operate duplication equipment to produce error-free work.
Simultaneously perform at least two functions on print equipment when workflow permits to maximize performance.
Troubleshoot hardware and software issues with equipment.
Correct simple machine problems, such as clearing jams, refilling toner, and replacing machine oil; understand machine codes and report them when equipment fails.
Maintain a professional appearance according to company standards and keep the work area clean and organized.
Maintain and order equipment parts inventory according to company guidelines and processes.
Meet attendance standards by reporting punctually, working scheduled hours, and working required overtime.
Organize jobs by validating the job name and number, reviewing Job Request Form instructions, and organizing supplies.
Perform diagnostics, installation, removal, retrofits, servicing, and repairs on a core set of complex office products.
Demonstrate the required digital competencies for assigned products and levels.
Troubleshoot and repair equipment or replace components as necessary.
Complete technical training on new equipment as assigned.
Perform other duties as assigned.