Office Services Specialist
About The Position
This allocated position provides office services and technical support for high-end equipment and exists only when business needs warrant it and it is approved by the Regional Director. Depending on the site’s personnel configuration, the position reports directly to Managed Services Site Leadership. The role may cover copy and mail center services, conference rooms and audiovisual management, convenience copier fleet management, and other support services. It may also involve press or copier operation, bindery, fulfillment, quality control, final checks, pickup and delivery, facility maintenance, and mailroom duties. The position performs diagnostics, installation, removal, retrofits, troubleshooting, repair, and component replacement on a core set of highly complex office products. Work is typically performed in an office environment with adequate lighting and ventilation and a normal range of temperature and noise levels. Work is mostly sedentary but may require walking, standing, bending, reaching, and lifting or carrying objects weighing up to 50 pounds.
Requirements
- High school diploma or equivalent.
- At least 3 years of related experience.
- Excellent customer service skills.
- Good organizational skills and ability to prioritize.
- Ability to use, calibrate, and troubleshoot office and complex technical equipment.
- Ability to interpret, comprehend, and apply complex material, data, and instructions, and to prepare, provide, and convey diversified information.
- Moderate dexterity and regular application of basic skills, including calculator and keyboard use, hand tools, and eye-hand coordination.
- Ability to walk, stand, bend, reach, and lift or carry objects weighing up to 50 pounds.
Nice To Haves
- 5 years of related experience is preferred.
Responsibilities
- Follow Ricoh Service Excellence performance requirements.
- Provide copy and mail center services, conference room and audiovisual management, convenience copier fleet management, and other support services as assigned.
- Prepare, inspect, compile, and assemble projects accurately and on time to achieve customer satisfaction.
- Meet deadlines while maintaining a quick, steady pace and producing quality, error-free work.
- Meet facility standards for time productivity and maintain required reporting tools.
- Calibrate equipment to match originals in color and quality.
- Transfer files electronically from the network to color equipment.
- Demonstrate operational knowledge of the duplication equipment used at the location to produce error-free work.
- Maximize print performance, as workflow permits, by simultaneously performing at least two functions on print equipment.
- Troubleshoot hardware and software issues with equipment.
- Maintain machine performance by correcting simple problems, such as clearing jams and refilling toner, and report equipment failures using knowledge of machine codes.
- Maintain professional attire according to company standards and keep the work area clean and organized.
- Maintain and order equipment-parts inventories according to company guidelines and processes.
- Meet attendance standards by reporting punctually and working scheduled hours and any required overtime.
- Organize jobs by validating job names and numbers, reading Job Request Form instructions, and organizing supplies.
- Perform diagnostics, installation, removal, and retrofits on a core set of highly complex office products.
- Demonstrate digital competencies required for assigned products and level assignments.
- Repair equipment or replace components as necessary.
- Complete technical training on new equipment as assigned.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
