Office Services Specialist

Ricoh•Miami, FL

About The Position

The Office Services Specialist supports daily operations at one or more Ricoh MS locations and helps meet operational objectives across existing customer sites within a geographic territory. Duties may include copy production and finishing, mail center operations, reception, audio-visual support, administrative work, and maintaining billing logs and reports. The specialist also supports regional MS logs and reports, assists with service implementation and new-account start-ups, and covers absences and vacations at Ricoh locations. The position reports directly to the Site or Operation Manager, or to the IAM, depending on marketplace personnel configuration. Work is typically performed in an office environment with adequate lighting and ventilation and a normal range of temperature and noise. The role can involve standing, walking, bending, reaching, stretching, climbing, lifting or moving items up to 50 pounds, and pushing or pulling wheeled machines weighing up to 400 pounds to move them for repairs. Walking between buildings may be necessary.

Requirements

High school diploma.
Six to twelve months of related work experience.
Valid, violation-free driver's license, reliable transportation, and minimum auto insurance coverage as required by Ricoh policy.
Experience using and operating shrink-wrap equipment, paper cutters, hole drillers, bindery equipment, joggers, tape machines, electric staplers, scales, collators, and related equipment.
Experience with postage meters and related equipment.
Ability to use and troubleshoot mailroom equipment.
Good organizational skills.
Good communication and customer service skills.
Ability to interpret, comprehend, and apply complex material, data, and instructions, and to prepare, provide, and convey varied information.
Moderate dexterity and regular use of basic skills and tools, including calculators, keyboards, hand tools, and eye-hand coordination.
Ability to stand, walk, bend, reach, stretch, climb, lift or move items weighing up to 50 pounds, and push or pull wheeled machines weighing up to 400 pounds for repairs.

Responsibilities

Assist with implementation at new MS sites.
Assist the Site Manager or Supervisor by suggesting improvements to new or existing processes and procedures.
Assist in training new and existing employees.
Maintain current and accurate Site Procedure Guides, forms, logs, and other site branding as directed.
Collect data for the Monthly Management Report as directed by the Site Manager or Site Supervisor.
Order paper, toner, and other supplies as directed.
When onsite personnel are absent, process incoming and outgoing mail.
Perform mailroom functions such as sorting, filing, packaging, and processing shipments for delivery to multiple locations.
File and label documents and other materials for storage and retrieval.
Handle shipping and receiving, including moving boxes or equipment.
Provide courier service for pickup and delivery of mail and copy jobs on campus and offsite.
Assist in the Copy Center and complete copy requests, including use of binding, folders, laminators, and related equipment.
Perform basic troubleshooting on equipment used within the Ricoh Center.
Help coordinate work assignments to meet deadlines and service deliverables.
Lead the Daily Huddle when the Site Manager or Supervisor is absent; at one-person sites, attend the huddle by conference call.
Perform front desk receptionist duties.