Print Fleet Specialist

Canon Business Process Services, Inc. • New York, NY

13d

About The Position

Canon Business Process Services is seeking a Print Fleet Specialist to provide end-user support and technical maintenance for print, copy, fax, and scanning systems. The role troubleshoots user and equipment issues, maintains office document-output systems, and configures and supports networks, multifunction printers (MFPs), print servers, and print queues.

The specialist manages print fleets across assigned accounts and multiple locations, leads technical configuration for new installations and equipment moves, and coordinates with client IT departments on network, security, installation, and user-migration matters. The role also supports print-management operations, maintains fleet records and reports, manages supplies, and trains users.

Requirements

• Associate degree or technical school education.
• Certified Microsoft Engineer certification.
• A+ certification.
• Four or more years of experience as an MFP/printer technician.
• Understanding of basic network management and printer, MFP, and PC configuration.

Nice To Haves

• Experience with MFP/copier systems, NSi, eCopy, Captaris, Esker, Equitrac, FM Audit, 366 Software, or Print Fleet.

Responsibilities

• Provide end-user support for print, copy, fax, and scanning issues.
• Identify, research, troubleshoot, and resolve technical problems, and respond to telephone, email, and personnel requests for support.
• Document, track, and monitor issues through timely resolution.
• Liaise with the CBPS Fleet Call Center and interface with CBS sales and service representatives.
• Maintain office document-output systems and respond to service calls as a first-level technician.
• Perform preventive maintenance, including replacing toner and clearing paper jams.
• Set up, configure, and support networks, MFPs, print servers, and print queues.
• Develop and maintain systems, applications, security, and network configurations.
• Troubleshoot network printing, imaging, and fax performance issues.
• Recommend upgrades, patches, firmware, applications, and equipment.
• Manage CBPS fleet inventory for assigned accounts across multiple locations, including 2 to 4 visits per year per city.
• Lead technical configuration for networked MFP installations and equipment additions or moves.
• Work with client IT to plan hardware and software installations.
• Configure and maintain MFP networks.
• Coordinate with client IT on network and fax-line drops, equipment locations, installation logistics, IP addresses, network security, MFP driver installation, quality checks, and user migration.
• Assist with ongoing print management, software testing and implementation, and daily operations.
• Prepare reports, including meter readings, break/fix lapse-time reports, and call logs.
• Manage supplies.
• Train users and new employees to use equipment.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs to prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree