Print Fleet Specialist

Canon Business Process Services • New York, NY

11d

About The Position

The Print Fleet Specialist provides end-user support for print, copy, fax, and scanning issues; troubleshoots and resolves technical problems; and maintains office document-output systems. The role supports and manages multifunction printer (MFP) fleets across assigned accounts and multiple locations, including installations, configuration, maintenance, and coordination with client IT teams. It also supports print-management operations, documents service activity, manages supplies, and trains users.

Requirements

• Associate degree or technical school education.
• Certified Microsoft Engineer.
• A+ certification.
• Four or more years of experience as an MFP/printer technician.
• Understanding of basic network management and printer, MFP, and PC configuration.

Responsibilities

• Provide end-user support for print, copy, fax, and scanning issues.
• Identify, research, troubleshoot, and resolve technical problems, responding to telephone, email, and personnel requests.
• Document, track, and monitor problems to support timely resolution.
• Liaise with the CBPS Fleet Call Center and interface with CBS sales and service representatives.
• Maintain office document-output systems and respond to service calls as a first-level responder.
• Perform preventative maintenance, including replacing toner and removing paper jams.
• Set up, configure, and support networks, MFPs, print servers, and print queues.
• Develop and maintain systems, applications, security, and network configurations.
• Troubleshoot network printing, imaging, and fax performance issues.
• Recommend upgrades, patches, firmware, applications, and equipment.
• Manage CBPS fleet inventory for assigned accounts across multiple locations and make two to four visits per year per city.
• Lead technical configuration for networked MFP installations and fleet adds or moves.
• Work with client IT to plan hardware and software installations.
• Configure and maintain MFP networks.
• Coordinate with client IT on network and fax line drops, equipment locations, installation logistics, IP addresses, network security, driver installation, MFP quality-assurance checks, and user migration.
• Assist with ongoing print management, software testing and implementation, and daily operations.
• Report meter readings, break/fix lapse times, and call logs.
• Manage supplies.
• Train new employees to use equipment.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs to prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree