Principal Technical Program Manager

Symetra•,

9d•Remote

About The Position

The Principal Technical Program Manager is accountable for planning and executing high-complexity technology programs and directly supporting the CTO. The role works closely with Digital Product Managers and other stakeholders to coordinate delivery across cross-functional teams, ensuring relevant parties are involved, consulted, or informed. It assists with vendor management and coordination and ensures non-functional requirements—including reliability, scalability, and security—are documented, incorporated into plans, tracked, and executed appropriately. The role identifies and helps assess program needs and collaborates on improvement opportunities. It may support multiple delivery teams working on critical business functions. Symetra is a remote-first organization with a cameras-on culture. Employees must have reliable internet connectivity with at least 100 Mbps download and 20 Mbps upload via fiber, cable, or DSL; satellite, cellular broadband, other wireless technology, and wired dial-up are not permitted. Applicants must be authorized to work in the United States at hire and maintain authorization throughout employment. Employer work visa sponsorship and support are not provided.

Requirements

10–15 years of cumulative, relevant experience.
College degree or equivalent work experience.
Strong project management skills and experience.

Responsibilities

Partner with stakeholders at all enterprise levels and across divisions; influence, educate, and drive change to achieve strategy-aligned outcomes.
Partner with Procurement to negotiate vendor contracts, review areas of risk, and interface with Vendor Management.
Ensure end-to-end solutions for complex enterprise programs and projects align with enterprise strategy and architectural standards and practices.
Develop comprehensive solution plans and explain dependencies, tradeoffs, risks, and merits to stakeholders.
Partner with Product Managers to align program or project plans with product roadmaps.
Drive programs and projects to successful execution of agreed-upon outcomes and hold others accountable.
Ensure scope, schedule, and changes are understood by interested parties.
Coordinate requirements and deliverables across teams, resolve conflicts, dependencies, and technical tradeoffs, and clarify enterprise priorities and sequencing.
Drive and manage change with limited friction.
Communicate with diverse audiences, tailoring channels and messages to needs and desired outcomes.
Explain complex technical needs to non-technical audiences and communicate the end-user impact of technology projects.
Use learning events and online learning opportunities to develop and enhance role-related core competencies.
Mentor others.