Principal Review Supervisor

Voya Financial • Boston, MA

1d

About The Position

Voya Wealth Management is hiring experienced Series 24 principals to perform supervisory review across its dually registered broker-dealer and investment adviser, serving advisors in employee and independent advisor channels. The role reviews brokerage, advisory and managed accounts, insurance and annuity products, fixed income, mutual funds, and options. It requires sound, defensible judgment grounded in knowledge of products, regulations, and clients, as well as the ability to explain decisions.

The position also contributes to the development of Voya’s supervisory review model by testing automated review rules, defining routing and exception criteria, and identifying processes that hinder good decisions. The role initially focuses on Principal Review, with the possibility of supporting other supervisory activities as the risk-based model and business needs evolve, with appropriate training and transition support. At the senior level, the reviewer may lead one or more product areas, handle complex and escalated cases, and mentor newer reviewers.

The position works with advisors and internal partners, supports quality assurance and regulatory examinations, and helps maintain consistent and effective supervisory processes. Voya describes its workplace as one that values employees’ differences and encourages them to bring their whole selves to work.

Requirements

• Active FINRA Series 7 and Series 24 registrations.
• Active Series 66 registration, or Series 65 held with Series 63, or ability to obtain the required registration within 120 days of hire.
• Two or more years of experience in principal review, supervision, or a closely related compliance or oversight role.
• Working knowledge of FINRA suitability and supervision rules, Regulation Best Interest, and product-specific requirements for insurance and annuity, fixed income, and options transactions.

Nice To Haves

• Experience at a dually registered broker-dealer and registered investment adviser, ideally with an independent advisor channel.
• Depth in one or more product areas, including insurance and annuity products, fixed income, options, or managed accounts.
• Experience with review workflow or supervision systems.
• Experience supporting a FINRA or SEC examination or an internal audit.
• Experience with branch inspections, communications review, or other supervisory work.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Serve as reviewing principal for brokerage, advisory and managed account, insurance and annuity, fixed income, mutual fund, and options transactions across both advisor channels.
• Approve, condition, or decline transactions in accordance with firm procedures and regulatory requirements.
• Review insurance and annuity transactions, including purchases, replacements, and 1035 exchanges, for suitability and best interest.
• Review fixed income and options transactions and account approvals, considering concentration, credit quality, and strategy suitability.
• Evaluate advisory account recommendations and rollovers for consistency with Regulation Best Interest and DOL PTE 2020-02, and confirm Care Obligation evidence is complete.
• Review new account documentation, account changes, and money movement requests routed to principal review.
• Document decision rationales so they withstand internal quality assurance and regulatory examination.
• Meet service-level turnaround expectations while maintaining review standards.
• Communicate review decisions clearly and professionally to advisors and their staff, including explaining how to resolve conditioned or declined items.
• Escalate patterns, unusual activity, and potential sales-practice concerns to the AVP and Compliance.
• Partner with Advisor Services, Licensing, and Operations to resolve transaction-blocking issues.
• Participate in calibration sessions and quality-assurance sampling, applying feedback to maintain consistent decisions.
• Stay current on product changes, rule changes, and Written Supervisory Procedures updates, and apply them in review.
• At the senior level, serve as a subject-matter lead for one or more product areas, handle escalated and complex cases, and mentor newer reviewers.
• Help define and test automated review rules, exception criteria, and risk-based routing; identify reviews that need less or greater principal scrutiny.
• Identify process friction and documentation gaps, and bring proposed solutions to the AVP.
• Support regulatory examination requests and internal audits by producing review records and explaining decisions.
• As supervisory needs develop, potentially support other supervisory activities, which may include maintaining advisor risk profiles; conducting branch inspections, advisory oversight testing, and other supervisory testing; reviewing communications-surveillance alerts, complaints, outside business activities, advertising, private securities transactions, continuing education, and representative files; and verifying delegated responsibilities of OSJ principals and field supervisors.

Benefits

• Health, dental, vision, and life insurance plans.
• 401(k) savings plan with company matching contributions up to 6%.
• Employer-paid Voya Retirement Plan cash balance benefit of 4%.
• Tuition reimbursement up to $5,250 per year.
• 20 days of paid time off, nine paid company holidays, and a flexible Diversity Celebration Day.
• 40 hours of paid volunteer time per calendar year.
• Incentive opportunities, which may include annual cash incentives, sales incentives, and/or long-term incentives, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed