Manager, Principal Review

Voya Financial • Boston, MA

2d • $71,090 - $118,500 • Hybrid

About The Position

Voya Wealth Management is modernizing its supervision practices and seeks a manager to lead Principal Review through that transformation. The manager leads Series 24 principals reviewing brokerage, advisory and managed account, insurance and annuity, fixed income, and options transactions across employee and independent advisor channels. The role is accountable for established service levels and supervisory standards and serves as the first escalation point for reviewers and the field.

The manager implements the desk’s risk-based review model, including tiered review, automation of routine work, straight-through processing, and AI-assisted triage. The role maintains and executes Written Supervisory Procedures (WSPs) and the supervisory risk model, which are owned above this role, and shares desk evidence and experience with policy leaders.

Principal Review and Field Supervision are assignments within one supervisory job family. Depending on business needs, the role may support Field Supervision associates and workflows, including inspections, communications surveillance, and OSJ oversight, and may partner with managers responsible for trading, fee billing, and money movement. The position is based near the Boston office, with an expected onsite presence averaging up to two days per week.

Requirements

• Active FINRA Series 7 and Series 24 registrations.
• Series 66, or Series 65 with Series 63, required or the ability to obtain within 120 days.
• At least 5 years of broker-dealer or investment adviser experience in principal review, supervision, or oversight, including hands-on review across multiple product lines.
• At least 2 years of people leadership or team-lead experience working with licensed staff.
• Working knowledge of FINRA Rules 3110 and 3120, Regulation Best Interest, and product-specific requirements applicable to insurance and annuities, fixed income, and options.
• High school diploma or GED required. High school diploma/GED plus 2 years of experience may be considered in lieu of a bachelor’s degree.
• Ability to meet FINRA registration requirements through Voya Financial Advisors and applicable background, fingerprint, and licensing requirements.
• Ability to support approximately 15–25% of responsibilities in a Field Supervision assignment.

Nice To Haves

• Bachelor’s degree.
• Experience within a dually registered broker-dealer/RIA environment, ideally supporting an independent advisor channel.
• Demonstrated depth in one or more product areas.
• Experience with review workflow or supervision platforms such as Docupace, NetX360, Smarsh, or similar systems.
• Experience supporting regulatory examinations or internal audits.
• Experience leading a supervisory desk through a process, workflow, or system change.
• Exposure to Field Supervision, inspections, or OSJ oversight.
• Familiarity with trading, trade errors, fee billing, or money movement.
• FINRA Series 4 and/or Series 53.
• Demonstrated ability to run a disciplined desk, maintain consistent supervisory standards, and communicate review decisions in a way that helps advisors improve future submissions.
• A continuous-improvement mindset, including interest in using automation to reduce routine work and increase capacity for judgment-based review.
• Commitment to developing reviewers into senior reviewers and building fluency across supervision and operations.

Responsibilities

• Lead, schedule, and develop the review team, assigning work by product and channel while maintaining turnaround within established service level agreements.
• Serve as the first escalation point for complex or contested reviews and act as a reviewing principal when volume or complexity requires.
• Run quality assurance sampling and calibration to promote consistent decisions across reviewers evaluating the same facts.
• Maintain and execute WSPs for Principal Review, consistently applying Regulation Best Interest and DOL PTE 2020-02 while tracking exceptions and driving desk-level remediation.
• Support FINRA, SEC, and state regulatory examinations, as well as internal audits, by providing records and explanations and preparing reviewers.
• Implement the risk-tiered review model, lead desk-level testing of automated rules and workflow changes, and own business acceptance.
• Report desk metrics regularly, including aging, volumes, exceptions, consistency, and capacity freed through process improvements.
• Hire, develop, and cross-train reviewers so each product line has at least two qualified principals.
• Represent Principal Review in partnership with Advisor Services and field leadership.
• Support Field Supervision activities and workflows, including inspections, communications surveillance, and OSJ oversight, as business needs require.
• Partner with peer supervision managers supporting areas such as trading, fee billing, and money movement, as needed.

Benefits

• Health, dental, vision, and life insurance plans.
• 401(k) savings plan with company matching contributions up to 6%.
• Employer-paid Voya Retirement Plan cash balance retirement plan (4%).
• Tuition reimbursement up to $5,250 per year.
• Paid time off, including 20 days of paid time off, nine paid company holidays, and a flexible Diversity Celebration Day.
• 40 hours of paid volunteer time per calendar year.
• Incentive opportunities, which may include annual cash incentives, sales incentives, and/or long-term incentives based on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED