Manager, Principal Review

Voya Financial • Boston, MA

23h • $71,090 - $118,500 • Hybrid

About The Position

Voya Wealth Management is seeking a manager to lead Principal Review as the firm modernizes its supervisory approach. The role leads Series 24 principals reviewing brokerage, advisory and managed-account, insurance and annuity, fixed-income, and options transactions across employee and independent advisor channels. The manager maintains service levels and supervisory standards, serves as the first escalation point for reviewers and the field, and implements a risk-based review model incorporating tiered review, automation, straight-through processing, and AI-assisted triage. The role maintains and executes Written Supervisory Procedures (WSPs) and the supervisory risk model, which are owned above this position, and provides desk evidence and experience to policy-setting leaders.

Principal Review and Field Supervision are assignments within one supervisory job family. Depending on business needs, the manager may support Field Supervision associates and workflows such as inspections, communications surveillance, and OSJ oversight, as well as peer managers responsible for trading, fee billing, and money movement. The role may support approximately 15–25% of responsibilities in a Field Supervision assignment. Candidates may discuss whether they are interested in leading only one assignment during the interview process.

The position is based near Voya’s Boston office, with expected onsite presence averaging up to two days per week to support team and business priorities. The listed annual base salary range is $71,090–$118,500 USD; compensation may vary based on location, experience, education, licensing requirements, and skills. Incentive opportunities may also be offered depending on the role.

Requirements

• Active FINRA Series 7 and Series 24 registrations.
• Series 66, or Series 65 with Series 63, required, or ability to obtain within 120 days.
• At least 5 years of broker-dealer or investment adviser experience in principal review, supervision, or oversight, including hands-on review across multiple product lines.
• At least 2 years of people leadership or team-lead experience working with licensed staff.
• Working knowledge of FINRA Rules 3110 and 3120, Regulation Best Interest, and product-specific requirements for insurance and annuities, fixed income, and options.
• High school diploma or GED required. A high school diploma/GED plus 2 years of experience may be considered in lieu of a bachelor’s degree.
• Ability to meet FINRA registration requirements through Voya Financial Advisors and applicable background, fingerprint, and licensing requirements.
• Ability to support approximately 15–25% of responsibilities in a Field Supervision assignment.

Nice To Haves

• Bachelor’s degree preferred.
• Experience in a dually registered broker-dealer/RIA environment, ideally supporting an independent advisor channel.
• Demonstrated depth in one or more product areas.
• Experience with review workflow or supervision platforms such as Docupace, NetX360, Smarsh, or similar systems.
• Experience supporting regulatory examinations or internal audits.
• Experience leading a supervisory desk through a process, workflow, or system change.
• Exposure to Field Supervision, inspections, or OSJ oversight.
• Familiarity with trading, trade errors, fee billing, or money movement.
• FINRA Series 4 and/or Series 53.
• Ability to run a disciplined desk, maintain consistent supervisory standards, and communicate review decisions in ways that help advisors improve future submissions.
• Continuous-improvement mindset, including interest in using automation to reduce routine work and increase capacity for judgment-based review.
• Commitment to developing reviewers into senior reviewers and building fluency across supervision and operations.

Responsibilities

• Lead, schedule, and develop the review team; assign work by product and channel while maintaining turnaround within established service level agreements.
• Serve as the first escalation point for complex or contested reviews and act as a reviewing principal when volume or complexity requires.
• Conduct quality-assurance sampling and calibration to promote consistent decisions across reviewers evaluating the same facts.
• Maintain and execute Principal Review WSPs; apply Regulation Best Interest and DOL PTE 2020-02 consistently, track exceptions, and drive desk-level remediation.
• Support FINRA, SEC, and state regulatory examinations and internal audits by providing records and explanations and preparing reviewers.
• Implement the risk-tiered review model, lead desk-level testing of automated rules and workflow changes, and own business acceptance.
• Report desk metrics regularly, including aging, volumes, exceptions, consistency, and capacity freed through process improvements.
• Hire, develop, and cross-train reviewers so each product line has at least two qualified principals.
• Represent Principal Review in partnership with Advisor Services and field leadership.
• Support Field Supervision activities and workflows, including inspections, communications surveillance, and OSJ oversight, as business needs require.
• Partner with peer supervision managers supporting areas such as trading, fee billing, and money movement, as needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) savings plan with company matching contributions up to 6%
• Employer-paid Voya Retirement Plan cash-balance benefit (4%)
• Tuition reimbursement up to $5,250 per year
• 20 days of paid time off
• Nine paid company holidays
• Flexible Diversity Celebration Day
• 40 hours of paid volunteer time per calendar year
• Incentive opportunities, which may include annual cash incentives, sales incentives, and/or long-term incentives, depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED