Principal Project Manager, Design Manager (Airport Lounge)
About The Position
The Principal Project Manager, Design Manager (Airport Lounge) is part of Capital One’s Airport Design & Construction Team and is primarily responsible for the design, documentation, and implementation of new and renovated airport lounges. The role leads design management for airport lounge projects, including hospitality concepts, guest experiences, and branded environments, while driving execution and timelines. It involves close collaboration with internal teams such as Business Development, Guest Experience, and Project Delivery, as well as external design and technical firms and senior organizational leaders. The position ensures designs and experiences align with customer experience strategy and priorities. It requires strong communication and partnership skills, the ability to manage multiple stakeholders and competing deadlines, and responsibility for delivering projects within established timelines and budgets. The role reports to the Airport Lounge Design & Construction Program Lead and requires 30–40% travel. It is designated hybrid, subject to Capital One’s hybrid policy and required on-site presence at the designated office location.
Requirements
- Bachelor’s degree in Architecture or Interior Design.
- At least 5 years of experience in interior design or architecture within the hospitality industry.
- At least 5 years of experience working with AutoCAD, Adobe Creative Suite, Photoshop, InDesign, SketchUp, and Illustrator.
- At least 3 years of experience in vendor management or relationship management.
- At least 3 years of experience working with and sourcing architectural materials, finishes, furniture, fixtures, and equipment.
- Understanding of construction means and methods, costs, and milestones.
- Proficiency in construction drawing, documentation, and oversight.
- Ability to work on large-scale, complex, cross-departmental projects with a direct impact on the company.
- Ability to travel 30–40% and adhere to the hybrid policy, including required on-site presence at the designated office location.
Nice To Haves
- Master’s degree in Architecture or Interior Design.
- NCIDQ or AIA certification.
- At least 3 years of experience managing all phases of interior design from concept through construction administration.
Responsibilities
- Manage airport lounge business development design opportunities, including owning the initial design phase, collaborating with and managing outside design and technical firms, and managing the Request for Proposal Qualifications (RFP) process.
- Lead the design pipeline for assigned projects by managing the design phase, architect-of-record partners, and consultants as needed to achieve company goals.
- Lead projects from feasibility and site assessment through opening, including layout and concept lock, construction-document creation and review, permitting, construction administration, punch-list work, and opening activities.
- Meet development timeline and project budget goals.
- Drive cross-functional projects according to defined priorities; ensure deliverable scope, timelines, and budgets are met; identify, mitigate, or escalate risks and issues; and manage complex upstream and downstream project impacts.
- Communicate and partner with key stakeholders across organizational levels to manage, inform, and influence outcomes.
- Prioritize and manage multiple projects with competing deadlines.
- Apply problem-solving skills to ensure project plans deliver on intent and maintain key project documentation.
- Conduct regular project-team meetings, document progress, and report project status to stakeholders.
- Partner with project customers to provide strategic and tactical thought partnership and drive project delivery.
- Build relationships with key stakeholders to ensure delivery of commitments.
- Communicate design ideas clearly and confidently to leadership and cross-functional stakeholders.
- Provide construction administration and an on-site project delivery presence.
Benefits
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being; eligibility varies based on employment status and management level.
- Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
