Airport Lounge Design Manager
About The Position
The Airport Lounge Design Manager is part of the Airport Design & Construction Team and is primarily responsible for designing, documenting, and implementing new and renovated airport lounges. The role leads design management for airport lounge projects, including hospitality concepts, guest experiences, and branded environments, and drives project execution and timelines. It involves close collaboration with internal stakeholders, including Business Development, Guest Experience, and Project Delivery teams, as well as external design and technical firms. The position reports to the Director of Airport Lounge Design & Construction program lead and interacts with senior leadership. The manager ensures designs and experiences align with customer experience strategy and priorities. This role requires extensive hospitality design experience, including food and beverage programs, along with strong communication and partnership skills. Airport lounge and aviation experience is preferred. The position is hybrid, follows Capital One’s hybrid policy for on-site attendance at the designated office, and requires 30–40% travel.
Requirements
- Bachelor’s degree in Architecture or Interior Design.
- At least 7 years of interior design or architecture experience within the hospitality industry.
- At least 7 years of experience working with AutoCAD, Revit, SketchUp, and Adobe Creative Suite.
- At least 5 years of experience in vendor management or relationship management.
- At least 5 years of experience working with and sourcing architectural materials and finishes, and furniture, fixtures, and equipment.
- Ability to communicate design ideas confidently and clearly to leadership and cross-functional stakeholders.
- Understanding of construction means and methods, costs, and milestones.
- Proficiency in construction drawing, documentation, and oversight.
- Experience in construction administration and on-site project delivery presence.
- Experience working directly on the corporate and/or client-facing side.
- Experience leading complex, cross-departmental projects with direct impact on company strategic vision and goals.
- A strong portfolio of sketches, works in progress, and finished projects.
- Strong understanding of construction methods, durability requirements, millwork detailing, finish applications, and furniture construction.
- Outstanding communication and partnership skills.
- Willingness to travel 30–40% and adhere to Capital One’s hybrid policy regarding on-site presence at the designated office location.
Nice To Haves
- Airport lounge and aviation experience.
- At least 7 years of experience managing all phases of interior design from concept through construction administration.
- Master’s degree in Architecture or Interior Design.
- NCIDQ or AIA certification.
- Experience with food and beverage programs.
Responsibilities
- Manage airport lounge business development opportunities, including the initial design phase, coordination and management of outside design and technical firms, and the Request for Proposal Qualifications (RFP) process.
- Lead the design pipeline for assigned projects, managing design phases, architectural partners, and external consultants to achieve company goals.
- Lead projects from feasibility and site assessment through opening, including layout and concept lock, construction document creation and review, permitting, construction administration, punch list, and opening activities.
- Meet development timeline and project budget goals.
- Drive cross-functional projects according to defined priorities, ensuring scope, deliverables, timelines, and budgets are met; identify, mitigate, and escalate risks and issues, and manage project impacts.
- Communicate and partner with stakeholders at all levels to manage, inform, and influence outcomes.
- Prioritize, manage, and oversee multiple projects with competing or varying deadlines.
- Apply problem-solving skills to ensure project plans deliver on intent and maintain key project documentation.
- Conduct regular project team meetings, document progress, and report project status to stakeholders.
- Partner with project customers to provide strategic and tactical thought partnership and drive project delivery.
- Build relationships with key stakeholders to ensure delivery of commitments.
- Ensure design and guest experience align with customer experience strategy and priorities.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
- Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
