Principle Program Manager

Jabil•Austin, TX

About The Position

The Principal Program Manager is a senior-level project management role responsible for running large, complex programs, including contingency planning and issue resolution. The role ensures that programs and projects follow standard procedures and governance for program management and deployment. It contributes to and demonstrates understanding of program vision and roadmaps, maintains awareness of cross-product and cross-program synergies, and communicates opportunities to simplify or better align work across teams and with internal and external customers. The position works with business unit leaders and project/program managers to optimize program resourcing, monitor project health, establish performance metrics, and ensure accurate status reporting. It leads program planning, scheduling, stakeholder engagement, dependency management, release communications, risk and impediment escalation, and continuous improvement. It may oversee multiple programs managed by project managers across domains and up to two or three agile Scrum teams. The role is based in Austin, Texas, in division P06.

Requirements

Bachelor’s degree required.
At least 15 years of experience in Program/Project Management required.
Strong implementation skills to ensure programs and policies support business objectives and initiatives.
Prior customer-interface experience required.
Strong operational and financial knowledge required.
Ability to navigate differences in country cultures, company divisions, and internal hierarchies.
Ability to use judgment and initiative in problem resolution.
Substantial knowledge of, and ability to learn, Jabil products, services, and processes; ability to leverage the organization.
Consultative skills and ability to understand true customer needs.
Proven ability to develop effective, matrixed, cross-organization programs and best practices, collaborating and communicating across business and technology stakeholders and multiple geographies.
Strong communication skills.
Strong interpersonal and influence skills to cultivate relationships, facilitate negotiations, and build partnerships with stakeholders at all levels.
Strong problem-solving leadership and demonstrated team leadership capabilities.
Ability to manage multiple projects and tasks simultaneously and switch between tasks quickly.
Proficiency with personal computers, Microsoft Office products (Excel, Word, and PowerPoint), and email.
Demonstrated characteristics including strong leadership, professionalism, drive, attention to detail, reliability, composure under pressure, creativity, and a can-do attitude.
Strong comprehension skills for understanding, developing, and applying solutions.

Nice To Haves

Master’s degree.
PMP certification.
Previous experience in electronics manufacturing.

Responsibilities

Work with Business Unit leaders to develop project and program resourcing strategies that support projects and day-to-day operations.
Demonstrate effective execution of projects within the division.
Work with Project/Program Managers to review and monitor project health.
Establish and implement project performance metrics, assessing variance in scope, schedule, cost, and quality against baselines.
Track and optimize resource usage; ensure accurate status reporting and measurable program metrics aligned with objectives.
Deliver projects according to Jabil and customer standards and procedures.
Prioritize customer service by anticipating and addressing customer needs and resolving issues quickly and effectively.
Drive continuous improvement through trend reporting, analysis, and metrics management.
Work with communications, stakeholders, and management to evaluate program effectiveness and business impact.
Comply with company security procedures.
Maintain the quality and grade of milestones and deliverables against agreed program requirements.
Implement stakeholder engagement models to manage expectations, support decisions, resolve issues, and course-correct to meet program goals.
Solicit ongoing feedback from Business Units, peers, and customers.
May oversee multiple programs managed by Project Managers across domains and up to two or three agile Scrum teams.
Work with Product/Application Owners to secure and align cross-functional, cross-domain delivery teams.
Manage dependencies across programs within the portfolio and with other portfolios.
Manage stakeholder communications about portfolio release plans and deliveries, and maintain active communication with adjacent portfolios, programs, and external stakeholders globally.
Identify program impediments and guide appropriate escalation.
Plan and schedule programs, including timing, resources, milestones, deliverables, and interdependencies.
Conduct project assessments to evaluate program performance and risks.
Perform other duties and responsibilities as assigned.