Principal Program Manager, Leasing Technology

JLL•Chicago, CO

2d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are seeking a forward-thinking Principal Program Manager to join our JLL Technologies Leasing Product Team. This role will specialize in business-centric technology program planning, execution, and governance while operating at the leading edge of AI-enabled product development and delivery. In this role, you will lead operational and complex technology programs, partnering with Product, Engineering, Design, and Support to deliver innovative capabilities at scale while continuously improving the product development lifecycle through intelligent tools and data-driven insights.

Requirements

A Bachelor’s degree from an accredited institution is preferred
5+ years of relevant/professional experience related preferred
Experience at innovative startup or complex global organization with product culture and operating model
Strong stakeholder attention with ability to align multiple business and technology partners including vendors
Possess strong planning, execution, and organizational abilities to drive effectiveness and efficiency
Hands-on experience leveraging AI/ML platforms, generative AI tools, or workflow automation within technology organizations
Curiosity and experimentation mindset toward emerging technologies and intelligent systems
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Lead complex technology programs from intake through launch, partnering across Product, Engineering, Design, and Support
Align business priorities, product strategy, and engineering execution to deliver measurable, outcome-driven results
Develop and manage integrated program plans using agile and lean methodologies, leveraging AI, automation, and data-driven insights to enhance planning, forecasting, reporting, and governance
Partner with product and engineering leaders to experiment with and implement AI-assisted development practices (e.g., backlog refinement, testing acceleration, documentation automation)
Own monthly financial operations for the portfolio, including accruals, reforecast (RD) cycles, and financial flash reporting in partnership with Finance. Translate financial data into actionable insights for leadership and ensure budget tracking reflects real-time program status.
Manage software vendor relationships end-to-end, including contract negotiations, license renewals, and procurement processes. Partner with Finance, Legal, and business stakeholders to evaluate vendor performance, right-size licensing, and drive cost optimization.
Partner with Product Support leadership to triage escalations, identify systemic issues, and ensure timely resolution across the product portfolio. Serve as a bridge between Support, Product, and Engineering to close feedback loops and drive improvements that reduce recurring user issues.
Continuously evolve program management practices to increase speed, transparency, and predictability through intelligent systems.
Lead and develop two Program Manager reports while directly driving strategic programs, providing mentorship, prioritization guidance, and oversight to ensure consistent delivery excellence and team growth.